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Stay on top of the latest industry advancements, technology, and skill sets with The Administrative Dental Assistant, 3rd Edition. This comprehensive textbook delivers all the latest information and skill practice you need to succeed in the paperless era: technology, forms, and equipment in use today; up-to-date coding information; HIPAA and OSHA guidelines; functions of the dental business office; communication and critical thinking exercises; and in-depth instruction for completing common tasks such as scheduling, bookkeeping, electronic record regulations and insurance coding. A companion workbook and online tools offer interactive games, identification exercises, daily task simulations, and practice management software to supplement your text learning, polish your skills, and prime you for a successful career in the modern dental office.
Part 1: Introduction to the Dental Profession
1. Orientation to the Dental Profession 2. Dental Basics
Part 2: Communication Skills: Principles and Practices
3. Communication Skills: Telephone Techniques 4. Written Correspondence 5. Patient Relations 6. Dental Healthcare Team Communication
Part 3: Managing Dental Office Systems
7. Computerized Dental Practice Systems 8. Patient Clinical Records 9. Information Management 10. Dental Patient Scheduling 11. Recall Systems 12. Inventory Management 13. Dental Office Equipment
Part 4: Managing Dental Office Finances
14. Financial Arrangements and Collection Procedures 15. Dental Insurance Processing 16. Bookkeeping Procedures: Accounts Payable 17. Bookkeeping Procedures: Accounts Receivable
Part 5: Managing Your Career
18. Employment Strategies