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Prime yourself for a successful career in the modern dental office with The Administrative Dental Assistant, 4th Edition. As it walks through the functions of today’s dental business office, you’ll learn how to master critical thinking, effective communication, and common tasks such as scheduling, patient records, and insurance processing along the way. This new edition also boasts a variety of new features, including: expanded information on the electronic health record (EHR) and the paperless dental office; professional tips and insights; the most recent HIPAA and OSHA guidelines; important soft skills, including Career-Ready Practice exercises; and all the latest technology, equipment, and procedures in use today. Paired with its companion workbook and online learning tools, The Administrative Dental Assistant is the sure fire way to keep you on top of this ever-changing profession.
Part One: Introduction to the Dental Profession 1. Orientation to the Dental Profession 2. Dental Basics
Part Two: Communication Skills: Principles and Practices 3. Communication Skills and Telephone Techniques 4. Written Correspondence and Digital Communication 5. Patient Relations 6. Dental Healthcare Team Communication
Part Three: Managing Dental Office Systems 7. Computerized Dental Practices 8. Patient Clinical Records 9. Information Management 10. Dental Patient Scheduling 11. Recall Systems 12. Inventory Management 13. Dental Office Equipment
Part Four: Managing Dental Office Finances 14. Financial Arrangements and Collection Procedures 15. Dental Insurance Process 16. Bookkeeping Procedures: Accounts Payable 17. Bookkeeping Procedures: Accounts Receivable
Part Five: Managing Your Career 18. Employment Strategies