Effective communication with clients, families, and professional colleagues starts here! With Interpersonal Relationships: Professional Communication Skills for Nurses, 7th Edition, you’ll see how good communication skills can lead to achieving treatment goals in health care. Clear guidelines show how you can enhance the nurse-client relationship through proven communication strategies as well as principles drawn from nursing, psychology, and related theoretical frameworks. And you’ll see how to apply theory to real-life practice with case studies, interactive exercises, and evidence-based practice studies. A two-time winner of the AJN Book of the Year award, this book is updated to emphasize interdisciplinary communication and QSEN competencies. From expert nursing educators Elizabeth Arnold and Kathleen Underman Boggs, this comprehensive, market-leading text is unmatched for helping nurses develop effective communication skills!
PART I: Conceptual Foundations of Interpersonal Relationships and Professional Communication Skills 1. Theory-Based Perspectives and Contemporary Dynamics 2. Professional Guides for Nursing Communication 3. Clinical Judgment and Ethical Decision Making 4. Clarity and Safety in Communication
PART II: Essential Communication Skills 5. Developing Therapeutic Communication Skills 6. Variation in Communication Styles 7. Intercultural Communication 8. Therapeutic Communication in Groups
PART III: Therapeutic Interpersonal Relationship Skills 9. Self Concept in Professional Interpersonal Relationships 10. Developing Therapeutic Relationships 11. Bridges and Barriers in Therapeutic Relationships 12. Communicating with Families 13. Resolving Conflicts Between Nurse and Client
PART IV: Communicating to Foster Health Literacy and Health Promotion and Prevention of Disease Among Diverse Populations 14. Communicating to Encourage Health Literacy and Health Promotion and Prevention of Disease 15. Health Teaching and Coaching 16. Empowerment-Oriented Communication Strategies to Reduce Stress
PART V: Accommodating Clients with Special Communication Needs 17. Communicating with Clients Experiencing Communication Deficits 18. Communicating with Children 19. Communicating with Older Adults 20. Communicating with Clients in Crisis 21. Communicating with Clients and Families at End of Life
PART VI: Collaborative and Professional Communication 22. Role Relationships and Interpersonal Communication 23. Communicating with Other Health Professionals 24. Communicating for Continuity of Care 25. Documentation in an Electronic Era 26. Communication at the Point of Care: Application of e-Health Technologies Glossary Index