Study Guide for Kinn's The Administrative Medical Assistant - Elsevier E-Book on VitalSource, 13th Edition
Elsevier eBook on VitalSource®

Study Guide for Kinn's The Administrative Medical Assistant - Elsevier E-Book on VitalSource, 13th Edition


Get more practice with the essential medical assisting job skills! Designed to support Kinn’s The Administrative Medical Assistant: An Applied Learning Approach, 13th Edition, Kinn's The Administrative Medical Assistant – Study Guide and Procedure Checklist Manual Package: An Applied Learning Approach, 13th Edition offers a wide range of exercises to reinforce your understanding of common administrative skills — including CAAHEP and ABHES competencies.

    • A variety of exercises test your knowledge and critical thinking skills with vocabulary review, multiple choice, fill in the blank, and true/false questions.
    • Additional exercises enhance learning with skills and concepts, word puzzles, case studies, workplace applications, and Internet activities.
    • Procedure checklists help you track your performance of every procedure included in the textbook.
    • Work products allow you to provide documentation to instructors and to accrediting organizations when a competency has been mastered.
    • Cross-references tie together exercises in the study guide to the Connections theme in the main text.
      • NEW! Eight procedure checklists based on CAAHEP competencies provide an assessment tool for MA procedures.
      • NEW! Glucometer test results and Mantoux test records allow you to assess how well you’re able to perform these procedures. 
      • NEW! Coverage of ICD-10 prepares you to use this new code set.
      • NEW! SimChart for the Medical Office Connection ties EHR cases to appropriate chapters.

      Unit 1 – Introduction to Medical Assisting

      1. The Medical Assistant and Competency-Based Education

      2. The Medical Assistant and the Healthcare Team

      3. Professional Behavior in the Workplace

      4. Therapeutic Communications

      5. Patient Education

      6. Medicine and Law

      7. Medicine and Ethics

      Unit 2 – Ambulatory Care Administration

      8. Technology and Written Communication in the Medical Office

      9. Telephone Techniques

      10. Scheduling Appointments and Patient Processing

      11. Daily Operations in the Ambulatory Care Setting

      12. The Health Record

      13. Administrative Pharmacology Applications

      Unit 3 –Coding and Medical Billing Procedures

      14. Basics of Diagnostic Coding

      15. Basics of Procedural Coding

      16. Basics of Health Insurance

      17. Medical Billing and Reimbursement

      Unit 4 – Medical Office Administrative Functions

      18. Patient Accounts, Collections and Practice Management

      19. Banking Services and Procedures

      20. Supervision and Human Resources Management

      21. Medical Practice Marketing and Customer Service

      Unit 5 – Assisting with Medical Specialties

      22. All-Hazard Preparedness and Assisting with Medical Emergencies

      Unit 6 – Career Development

      23. Career Development and Life Skills

      Deborah B. Proctor, EdD, RN, CMA, Professor and Director, Medical Assisting Program, Butler County Community College, Butler, PA, Brigitte Niedzwiecki, RN, MSN, RMA, Medical Assistant Program Director & Instructor
      Chippewa Valley Technical College
      Eau Claire, WI, Julie Pepper, BS, CMA (AAMA), Medical Assistant Instructor
      Chippewa Valley Technical College
      Eau Claire, Wisconsin and Payel Madero, RHIT, MBA, AHIMA Approved ICD-10 Trainer
      COO, PPJ Enterprises
      Upland, California


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