Communication in Nursing - Elsevier eBook on VitalSource, 9th Edition

• Active Learning features in every chapter promotes active, goal-directed reading.
• Wit & Wisdom boxes present selected verses and quotations relevant to chapter topics, adding interest and humor. These boxes provide moments of relief from serious topics and "a-ha" moments when theory becomes linked to practice.
• End-of-chapter exercises help you to master chapter techniques and strengthen your communication skills.
• QSEN preface and exercises stress how communication impacts safety and quality of care.
• Discusses the importance of interprofessional education and communication in the healthcare environment.　
• Addresses the importance of "presence" in nursing — being present for clients, families, colleagues, and self.

• NEW! Starting with You chapter focuses on personality assessment using the Gallup CliftonStrengths among additional assessment methods.
• Two chapters have been combined to create a new one titled, Communicating Assertively and Responsibly with "Difficult" Clients and Colleagues, to help you better address aggressive and difficult clients and colleagues.
• UPDATED! Navigating the Expanding World of Digital Communication and Understanding Each Other chapters have been extensively updated to reflect most recent information.
• NEW! Chapter exercises incorporate teaching strategies such as cinemeducation and medical improvisation to help facilitate various learning types.
• UPDATED! Topics of mindfulness, resilience, and inter-collaborative communication have been incorporated throughout.
• NEW! Additional examples incorporated into Moments of Connection boxes highlight beneficial outcomes of successful communication and provide concrete examples of how communication techniques work.

Part 1: Packing Your Bags for the Journey of Caring, Assertive, Responsible Communication

1. Responsible, Assertive, Caring Communication in Nursing
2. The Client–Nurse Relationship: A Helping Relationship
3. Starting with YOU: Understanding Yourself to Build a Foundation for Learning    
4. Solving Problems Together
5. Understanding Each Other: Communication and Culture
 
Part 2: Honoring Your Fellow Travelers along the Journey
6. Demonstrating Warmth
7. Showing Respect
8. Being Genuine
9. Being Empathetic
10. Using Self-Disclosure
11. Being Specific
12. Asking Questions
13. Expressing Opinions
14. Using Humor
15. Embracing the Spiritual Journey of Healthcaring: Meaning Making
 
Part 3: Developing Road-Worthy Practices along the Journey
16. Requesting Support
17. Overcoming Evaluation Anxiety
18. Working with Feedback
19. Using Relaxation Techniques
20. Incorporating Imagery in Professional Practice and Self Care
21. Incorporating Positive Self-Talk
22. Learning to Work Together in Groups
23. Navigating the Expanding World of Digital Communication

Part 4: Embracing the Transformative Process of the Journey
24. Learning Confrontation Skills
25. Refusing Unreasonable Requests
26. Communicating Assertively and Responsibly with Distressed Clients and Colleagues
27. Communicating Assertively and Responsibly with “Difficult” Clients and Colleagues 
28. Managing Team Conflict Assertively and Responsibly
29. Communicating at the End of Life
30. Continuing the Commitment to the Journey