Evolve Resources for Management and Leadership in the Clinical Laboratory, 1st Edition

Section I: Introduction to Laboratory Management and Leadership Principles
1. The Changing Nature of Medical Laboratory Management
2. Essential Concepts of Management
3. Leadership Foundations for Managing Effectively
4. Professionalism and Leadership: Modeling Professional Behaviors

Section II: Planning: How to Get There from Here
5. Organizational Design: Key to Creating High Performance
6. Strategic Planning and Goal Setting
7. Establishing Policies and Operational Procedures
8. Financial Planning and Budget Allocation
9. Healthcare Reimbursement

Section III: Organizing: Transforming Strategy into Actions
10. Fundamentals of Quality Management
11. Workflow Process Design and Management
12. Using Critical Thinking to Identify Effective Management Solutions
13. Leading with Effective Communication
14. Managing Healthcare Information Systems
15. Delegating Effectively

Section IV: Staffing: Putting the Right Person in the Right Job
16. Workforce Management and Succession Planning
17. Workforce Development and Strategic Employee Improvement Planning
18. Education, Training, and Assessment in the Clinical Laboratory
19. Employee Empowerment, Engagement, and Motivation

Section V: Directing: Setting the Compass
20. Time Management and Personal Accountability
21. Managing Stress and Work-Life Balance
22. Leading Through Coaching
23. Leading High-Performance Teams
24. Leadership in High-Performance Organizations

Section VI: Controlling: Performance Measures, Regulation, and Compliance Management
25. Government Regulations and the Impact on Laboratory Operations
26. Developing Performance Standards Through Benchmarking
27. Laboratory Safety Management

Section VII: Strategic Growth and Sustainability
28. Organizational Change Management
29. Public Relations and Marketing Strategies in the Clinical Laboratory
30. Clinical Research and Innovation

Connie R. Mahon, M.S.MT(ASCP), Director, Organization Development (Retired), Health Resources and Services Administration, Learning Institute, Rockville, Maryland; Adjunct Assistant Professor, Medical Laboratory Sciences, Integrative Health Sciences Department, School of Medicine and Health Sciences, The George Washington University, Washington, DC, USA and Carol A. Rentas, PhD, MEd, MT(ASCP) SCCM, Dr. Rentas is an assistant professor in the Biomedical Laboratory Sciences department at George Washington University.