Evolve Resources for Kinn's The Administrative Medical Assistant, 15th Edition

PART 1 – Introduction to Medical Assisting1. The Professional Medical Assistant and the Healthcare Team2. Therapeutic Communication3. Legal Principles4. Healthcare Laws5. Healthcare Ethics6. Introduction to Anatomy and Medical Terminology7. Patient CoachingPART 2 – Fundamentals of Ambulatory Care Administration8. Technology9. Written Communication10. Telephone Techniques11. Scheduling Appointments and Patient Processing12. Health Records13. Daily Operations and Safety14. Principles of PharmacologyPART 3 – Coding and Medical Billing15. Health Insurance Essentials16. Diagnostic Coding Essentials17. Procedural Coding Essentials18. Medical Billing and Reimbursement EssentialsPART 4 – Advanced Ambulatory Care Administration19. Patient Accounts and Practice Management20. Advanced Roles in AdministrationPART 5 – Assisting with Medical Specialties21. Medical EmergenciesPART 6 – Job Seeking22. Employment Skills and Strategies

Brigitte Niedzwiecki, RN, MSN, RMA, Medical Assistant Program Director & Instructor, Chippewa Valley Technical College, Eau Claire, Wisconsin and Julie Pepper, BS, CMA (AAMA), Professor Emeritus, Medical Assistant Program, Chippewa Valley Technical College, Eau Claire, Wisconsin