Evolve Resources for Practice Management for the Dental Team, 10th Edition

PART I: DENTISTRY AS A BUSINESS
1. The Dental Team in the Business of Dentistry
2. Dental Team Management
3. Patient Management
4. Legal and Ethical Issues in the Dental Business Office
5. information Technology in the Business Office
6. Business Office Design and Equipment Placement
PART II: COMMUNICATION MANAGEMENT
7. Working with Dental Office Documents
8. Business Record Storage
9. Written Communications
10. Telecommunications
PART III: BUSINESS OFFICE SYSTEMS
11. Appointment Management Systems
12. Inventory Systems and Supply Ordering
13. Recall Systems
14. Third-Party Reimbursement and Coding
15. Financial Systems: Accounts Receivable
16. Other Financial Systems
17. Infection Prevention and Control
PART IV: THE DENTAL ASSISTANT AND THE WORKPLACE
18. Planning and Managing Your Career Path
Appendix A: Prefixes and Suffixes
Appendix B: Abbreviations
Appendix C: Dental Terminology
Index

Workbook Exercises
How to Use Patterson Eaglesoft^® Practice Management Software
1. The Dental Team in the Business of Dentistry
2. Dental Team Management
3. Patient Management
4. Legal and Ethical Issues in the Dental Business Office
5. Information Technology in the Business Office
6. Business Office Design and Equipment Placement
7. Working with Dental Office Documents
8. Business Record Storage
9. Written Communications
10. Telecommunications
11. Appointment Management Systems
12. Inventory Systems and Supply Ordering
13. Recall Systems
14. Third-Party Reimbursement and Coding
15. Financial Systems: Accounts Receivable
16. Other Financial Systems
17. Infection Prevention and Control
18. Planning and Managing Your Career Path

Betty Ladley Finkbeiner, CDA-Emeritus, BS, MS, Faculty Emeritus, Washtenaw Community College, Ann Arbor, MI, USA and Charles Allan Finkbeiner, BS, MS, Emeritus Faculty, Washtenaw Community College, Ann Arbor, Michigan, USA