Help students learn the skills they need to succeed in the modern medical office!Medical Office Administration: A Worktext, 6th Edition provides a clear, hands-on approach to help students master the role and responsibilities of the administrative medical assistant. With a focus on exceptional patient service, this easy-to-read text stresses comprehension, application, and critical thinking to ensure students are job-ready on day one. When used in conjunction with SimChart® for the Medical Office, Elsevier’s educational EHR (sold separately), students will gain realistic experience with day-to-day tasks as if you were in an actual office setting. This worktext helps you develop the knowledge and skills you need to think critically and respond confidently to the challenges you’ll encounter on the job.
NEW content correlates to the most recent medical assisting competencies
UPDATED illustrations and screenshots visually reinforce key concepts
Approachable writing style uses a conversational tone for ease of understanding
Procedure checklists outline the steps required to complete a full range of administrative tasks
Patient-centered focus highlights the importance of exceptional service as a key component of every medical assisting competency
Think About It feature encourages students to apply their knowledge to realistic work situations and develop critical thinking
Chapter checkpoints promote comprehension with questions following sections of the text
Compliance tips provide focused guidance on how to follow HIPAA mandates
Learning resources on the companion Evolve website provide extra practice, including chapter quizzes and interactive forms
UNIQUE! Correlation with NEW SimChart® for the Medical Office (SCMO) exercises simulates all aspects of the administrative functions that make up the day-to-day practice of a medical office (SCMO sold separately)
1. The Career of a Medical Administrative Assistant 2. The Health Care Team 3. Medical Law and Ethics 4. The Diverse Community of Patients 5. Interpersonal Communications 6. Appointment Scheduling 7. Patient Reception and Registration 8. Health Information Management 9. Procedure and Diagnosis Coding 10. Medical Billing 11. Health Insurance and Health Benefits Programs 12. Business Operations of the Medical Office 13. Financial Management 14. Human Resources Management 15. Job Search Essentials
Appendix A. Answers to Think About It Questions B. Competency Assessment Checklist C. Using SimChart for the Medical Office
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