Arnold and Boggs's Interpersonal Relationships: Professional Communication Skills for Canadian Nurses - Elsevier E-Book on VitalSource (Retail Access Card), 2nd Edition

by Claire Mallette, RN, BScN, MScN, PhD and Olive Yonge, RN, BScN, MEd, PhD, R Psych

Elsevier eBook on VitalSource - Access Card

ISBN: 9780443284533

Page Count: 586

Imprint: Elsevier

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Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Arnold and Boggs’s Interpersonal Relationships: Professional Communication Skills for Canadian Nurses, 2nd Edition, helps you develop essential skills for communicating effectively with patients, families, and colleagues to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-patient relationship through proven communication strategies, as well as principles drawn from nursing, psychology, and related theoretical frameworks. With a uniquely Canadian approach, and a variety of case studies, interactive exercises, and evidence-informed practice studies, this text ensures you are prepared to apply theory to real-life practice.

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Key Features
- Canadian cultural and demographic considerations address issues related to race/ethnicity, Indigenous peoples, gender identity, 2SLGBTQ2I+ community, family composition, recent immigrants, refugees, and vulnerable persons
- Socio-cultural communication competencies coverage discusses how to reduce health disparities and increase health literacy
- Questions for Review and Discussion help you practise your reﬂective analysis skills and provide opportunities for thoughtful review of chapter content
- Simulation exercises enable you to practise, observe, and critically evaluate your professional communication skills in a safe learning environment
- Case examples help you learn to develop empathy for patients’ perspectives and needs
- Emphasis on collaborative communication includes related evidence-informed case studies and analysis
- Content on social media and transitional care delivery reﬂects current practice standards
- Discussion of spirituality and end-of-life needs focuses on trust, empathy, and the nurse-patient relationship — all central components of holistic nursing
- Nursing, behavioural, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for eﬀective communication
- Evidence-Informed Nursing Practice boxes in each chapter oﬀer a summary of research ﬁndings related to the chapter subject and are intended to strengthen awareness of the link between research and practice
- Ethical Dilemma boxes with reﬂection questions at the end of each chapter help you absorb and retain key ethical content throughout the text
- Separate chapters on communication across the lifespan highlight crucial communication tools that are the ﬁrst step in developing a culture of safety in contemporary health care delivery
- Engaging with Humility: Authentic Interpersonal Communication in Partnership with Indigenous Peoples chapter increases awareness and knowledge of the impact of colonization on Indigenous Peoples to help you understand and develop practices which respectfully engage in cultural safety and humility through holistic communication with Indigenous Peoples and communities
New to This Edition
- NEW! Updated Canadian statistics, research, references and resources, guidelines, assessment and screening tools, and more are incorporated throughout the text
- NEW! Reorganized chapters clearly divide information into Concepts and Applications sections
- NEW! Navigating Epistemic Racism case study written by graduate studies nurses enhances the Engaging with Humility chapter
- NEW! Updated art programme helps illustrate and visually reinforce understanding of complex theories
- EXPANDED! Coverage of Canada’s unique health care context and cultural landscape includes even greater examples reﬂecting Canada's culture and diversity
- UPDATED! Thoroughly revised content presents the most current issues and communication concepts
Contents

Part I: Theoretical Foundations and Contemporary Dynamics in Person-Centred Relationships and Communication
1. Historical Perspectives and Contemporary Dynamics
2. Clarity and Safety in Communication
3. Professional Guides for Nursing Communication
4. Critical Thinking, Ethical Reasoning, and Clinical Decision Making

Part II: Essential Communication Competencies
5. Developing Person-Centred Communication Skills
6. Variation in Communication Styles
7. Cultural Contexts and Communication
8. Engaging with Humility: Authentic Interpersonal Communication in Partnership with Indigenous Peoples
9. Communicating in Groups

Part III: Relationship Skills in Health Communication
10. Self-Concept in Professional Interpersonal Relationships
11. Developing Person-Centred Therapeutic Relationships
12. Bridges and Barriers in Therapeutic Relationships
13. Communicating with Families

Part IV: Communication for Health Promotion and Disease Prevention
14. Resolving Conﬂicts Between Nurse and People Receiving Care
15. Communication Strategies for Health Promotion, Health Protection, and Disease Prevention
16. Communication in Health Teaching and Coaching
17. The Influence of Stress on Communication

Part V: Accommodating People with Special Communication Needs
18. Communicating with People with Communication Disorders
19. Communicating with Children
20. Communicating with Older Adults
21. Communicating with People in Crisis
22. Communication Approaches in Palliative Care

Part VI: Collaborative Professional Communication
23. Role Relationship Communication within Nursing
24. Interprofessional Communication
25. Communicating for Continuity of Care
26. e-Documentation in Health Information Technology Systems
27. Digital Health and Communication Technology
Authors

Claire Mallette, RN, BScN, MScN, PhD, Associate Professor and Director, School of Nursing, York University, Toronto, ON. Canada and Olive Yonge, RN, BScN, MEd, PhD, R Psych, Distinguished University Professor Emeritus, Faculty of Nursing, University of Alberta, Edmonton, AB, Canada