cover image - Communication - Elsevier eBook on VitalSource, 4th Edition
ISBN: 9780729587730
Copyright: 2020
Publication Date: 03-23-2020
Page Count: 420
Imprint: Elsevier
List Price: $57.99

Communication - Elsevier eBook on VitalSource, 4th Edition

by Gjyn O'Toole, DipTEFL, DipOccThy, BA, MEdStud

Elsevier eBook on VitalSource

cover image - Communication - Elsevier eBook on VitalSource, 4th Edition
ISBN: 9780729587730
Copyright: 2020
Publication Date: 03-23-2020
Page Count: 420
Imprint: Elsevier
List Price: $57.99
Was $57.99

Now $52.19

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Written by Gjyn O’Toole, Communication: Core Interpersonal Skills for Healthcare Professionals 4e is an essential guide to clear and effective communication in a multidisciplinary healthcare setting.

Divided into four sections, the fourth edition challenges the reader to reflect upon their personal communication style and habits; introduces strategies and skills to enhance future practice, and encourages the development of confidence through activities, scenarios and case studies.

This fully revised fourth edition will appeal to health science students and clinicians seeking to communicate more effectively in an increasingly complex healthcare environment.

  • Additional resources on Evolve

    eBook on VitalSource

    Student resources:

    • Answers to end-of-chapter review questions
    • Student quiz (True/False)

    Instructor resources:

    • PowerPoints
    • Semester Planner
    • Tutorial activities
    • Image bank
    • Student quiz (MCQ’s)
    • Chapter 5 The specific goals of communication for healthcare professionals: Effective conclusions of interactions and services: Negotiating closure
    • Chapter 20 Remote telecommunication or telehealth: The seen, but not-in-the-room healthcare professional
    • Chapter 23 - Person/s experiencing neurogenic or psychological shock
    • Chapter 25 - A Person/s fulfilling the role of a grandparent
    • Chapter 26 - Person/s with a spinal injury
    • Chapter 27 - A Person/s living in a residential aged care facility
    • An eBook included in all print purchases
  • Section 1: The significance of effective interpersonal communication of the healthcare professional
    1. Effective communication for healthcare professionals: A model to guide communication
    2. The overarching goal of communication for healthcare professionals: Person-centred care 
    3. The specific goals of communication of healthcare professionals:
    1. Introductions and providing information
    4. The specific goals of communication of healthcare professionals:
    2. Questioning, comforting and confronting
    5. The specific goals of communication of healthcare professionals:
    3. Effective conclusions of interactions and services: Negotiation closure

    Section 2: Achieving effective communication by developing awareness within the healthcare professional
    6. Awareness of and the need for reflective practice in healthcare
    7. Awareness of self to enhance healthcare communication
    8. Awareness of how personal assumptions affect healthcare communication
    9. Awareness of the ‘Person/s’ for healthcare communication
    10. Awareness of the effects of non-verbal communication for the healthcare professional
    11. Awareness of listening to facilitate Person/s-centred communication in healthcare
    12. Awareness of different environments affecting communication in healthcare

    Section 3: Managing realities of communication as a healthcare professional
    13. Holistic communication resulting in holistic healthcare
    14. Conflict and communication for the healthcare professional
    15. Culturally effective communication in healthcare
    16. Communicating with Indigenous Peoples as a healthcare professional
    17. Misunderstandings and communication for the healthcare professional
    18. Ethical communication in healthcare
    19. Remote or long-distance healthcare communication:
    a. The unseen healthcare professional
    20. Remote or long-distance healthcare communication:
    b. The seen, but not-in-the-room healthcare professional
    21. Documentation: ‘one-way’ professional healthcare communication
    22. Social media or ‘not present in person’ communication and the healthcare professional

    Section 4: Scenarios to guide communication: opportunities for healthcare professionals to practise communicating effectively with ‘the Person/s’
    23. Person/s experiencing strong negative emotions
    24. Person/s in particular stages of the lifespan
    25. Person/s fulfilling particular life roles
    26. Person/s experiencing particular conditions 
    27. Person/s in particular contexts

  • Gjyn O'Toole, DipTEFL, DipOccThy, BA, MEdStud, Senior Lecturer Occupational Therapy (retired), The University of Newcastle, Newcastle, New South Wales, Australia
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Now $52.19

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