Communication - Elsevier eBook on VitalSource, 4th Edition
Elsevier eBook on VitalSource
Now $52.19
Written by Gjyn O’Toole, Communication: Core Interpersonal Skills for Healthcare Professionals 4e is an essential guide to clear and effective communication in a multidisciplinary healthcare setting.
Divided into four sections, the fourth edition challenges the reader to reflect upon their personal communication style and habits; introduces strategies and skills to enhance future practice, and encourages the development of confidence through activities, scenarios and case studies.
This fully revised fourth edition will appeal to health science students and clinicians seeking to communicate more effectively in an increasingly complex healthcare environment.
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Evolve Resources for CommunicationResources
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Additional resources on Evolve
eBook on VitalSource
Student resources:
- Answers to end-of-chapter review questions
- Student quiz (True/False)
Instructor resources:
- PowerPoints
- Semester Planner
- Tutorial activities
- Image bank
- Student quiz (MCQ’s)
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- Chapter 5 The specific goals of communication for healthcare professionals: Effective conclusions of interactions and services: Negotiating closure
- Chapter 20 Remote telecommunication or telehealth: The seen, but not-in-the-room healthcare professional
- Chapter 23 - Person/s experiencing neurogenic or psychological shock
- Chapter 25 - A Person/s fulfilling the role of a grandparent
- Chapter 26 - Person/s with a spinal injury
- Chapter 27 - A Person/s living in a residential aged care facility
- An eBook included in all print purchases
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Section 1: The significance of effective interpersonal communication of the healthcare professional
1. Effective communication for healthcare professionals: A model to guide communication
2. The overarching goal of communication for healthcare professionals: Person-centred care
3. The specific goals of communication of healthcare professionals:
1. Introductions and providing information
4. The specific goals of communication of healthcare professionals:
2. Questioning, comforting and confronting
5. The specific goals of communication of healthcare professionals:
3. Effective conclusions of interactions and services: Negotiation closureSection 2: Achieving effective communication by developing awareness within the healthcare professional
6. Awareness of and the need for reflective practice in healthcare
7. Awareness of self to enhance healthcare communication
8. Awareness of how personal assumptions affect healthcare communication
9. Awareness of the ‘Person/s’ for healthcare communication
10. Awareness of the effects of non-verbal communication for the healthcare professional
11. Awareness of listening to facilitate Person/s-centred communication in healthcare
12. Awareness of different environments affecting communication in healthcareSection 3: Managing realities of communication as a healthcare professional
13. Holistic communication resulting in holistic healthcare
14. Conflict and communication for the healthcare professional
15. Culturally effective communication in healthcare
16. Communicating with Indigenous Peoples as a healthcare professional
17. Misunderstandings and communication for the healthcare professional
18. Ethical communication in healthcare
19. Remote or long-distance healthcare communication:
a. The unseen healthcare professional
20. Remote or long-distance healthcare communication:
b. The seen, but not-in-the-room healthcare professional
21. Documentation: ‘one-way’ professional healthcare communication
22. Social media or ‘not present in person’ communication and the healthcare professionalSection 4: Scenarios to guide communication: opportunities for healthcare professionals to practise communicating effectively with ‘the Person/s’
23. Person/s experiencing strong negative emotions
24. Person/s in particular stages of the lifespan
25. Person/s fulfilling particular life roles
26. Person/s experiencing particular conditions
27. Person/s in particular contexts
as described in our 