Medical Office Administration, 2nd Edition

Medical Office Administration, 2nd Edition


To succeed in today’s medical front office, you need a resource that will help you learn not only the principles of medical office administration but also how to apply your factual knowledge to the many complex scenarios that may arise in the medical office environment. Reflecting Brenda Potter’s first-hand experience as an active instructor, Medical Office Administration: A Worktext, 2nd Edition combines instruction and application to help you develop the knowledge and skills you need to think critically and respond confidently to the challenges you’ll encounter on the job. It includes procedures to be used with Medisoft Version 14 which allows you to practice the day-to-day activities as if you were in an actual office setting. An optional upgrade package is available which includes a Medisoft Version 14 Student software CD (package ISBN: 978-1-4377-0315-3).
  • The engaging worktext format reinforces chapter content and encourages you to apply what you’ve learned to real-world case studies, critical thinking exercises, role-playing exercises, and collaborative learning activities.
  • Written in a conversational writing style, making reading and absorbing the material easier and more enjoyable.
  • Real-world examples offer practical insight from the front lines of medical office administration.
  • Sample administrative procedures provide realistic practice managing common tasks with real-world office management software. An optional upgrade package includes the MediSoft Version 14 Student CD you can use for additional independent practice.
  • Provides more in-depth coverage of patient diversity than any other medical office text.
  • Key terms are defined throughout each chapter and in greater detail in a comprehensive glossary to clarify important concepts.
  • Procedure boxes throughout the book offer step-by-step instructions on how to perform specific administrative tasks.
  • Procedure Checklists, based on CAAHEP competencies, spell out the individual steps required to complete a full range of administrative procedures.
  • Evolve online features include interactive terminology flash cards, chapter review exercises, content updates, and Web links for additional reading.
  • HIPAA Hints boxes throughout the text familiarize you with essential state and federal compliance regulations you’ll encounter in practice.
1. The Career of a Medical Administrative Assistant

2. The Health Care Team

3. Medical Law

4. Medical Ethics

5. The Diverse Community of Patients

6. Interpersonal Communications

7. Appointment Scheduling

8. Patient Reception and Registration

9. Health Information Management

10. Medical Billing

11. Health Insurance

12. Business Operations of the Medical Office

13. Financial Management

14. Human Resource Management

15. Job Search Essentials


I. Answers to Checkpoint Questions

II. Procedure Competency Checklists

III. Instructions for Medisoft Software

IV. Medical Abbreviations


Brenda A. Potter, BS, CPC-I, CPC, Medical Administrative Program Director, Minnesota State Community & Technical College
Moorhead, MN


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