The revised and updated seventh edition of Health Professional and Patient Interaction emphasizes respectful interactions in a wide range of health care settings. Strategies for effectively communicating with patients of all ages, as well as abusive, depressed and impaired patients, are illustrated through examples and various scenarios.
- A framework of respect and ethics is presented to drive decision making in patient communication.
- Patient stories introduce the patient's point of view to illustrate the principles described in each chapter.
- Individual chapters detail advice for effective, respectful interaction with newborns through toddlers, children and adolescents, adults, and older adults.
- Questions for Thought and Discussion ending each section engage students in applying their knowledge to a variety of situations.
- Updated information highlights the importance of professionalism and values.
- A context of respect is addressed in relation to institutional settings, a diverse society, and difficult situations.
- Self respect in the student years and the professional medical career is emphasized.
- Reflections boxes encourage critical thinking through questions based on given scenarios, as well as the reader's personal experiences.
- Two-color design visually reinforces learning opportunities.
Part 1: Creating a Context of Respect
1. Respect: The Difference it Makes
2. Respect in the Institutional Settings of Health Care
3. Respect in a Diverse Society
Part 2. Respect for Yourself
4. Respect for Yourself: The Student Years
5. Respect for Yourself in Your Professional Capacity
Part 3. Respect for the Patient’s Situation
6. Challenges to Patients
7. Respect for the Patient’s Personal Relationships
Part 4. Respect through Communication
8. The Patient’s Story
9. Respectful Communication in an Information Age
Part 5. Components of Respectful Interaction
10. Professional Relatedness Built on Respect
11. Professional Boundaries Guided by Respect
12. Professional Closeness: Respect at its Best
Part 6. Respectful Interaction: Working with Patients Effectively
13. Respectful Interaction: Working with Newborns, Infants, and Toddlers
14. Respectful Interaction: Working with Children and Adolescents
15. Respectful Interaction: Working with Adults
16. Respectful Interaction: Working with Older Adults
Part 7. Some Special Challenges
17. Respectful Interaction when the Patient is Dying
18. Respectful Interaction in Other Difficult Situations