ISBN: 9781437709445
Page Count: 560
Imprint: Saunders
List Price: $70.95

Interpersonal Relationships, 6th Edition

by Elizabeth C. Arnold, PhD, RN, PMHCNS-BC and Kathleen Underman Boggs, PhD, FNP-CS
ISBN: 9781437709445
Page Count: 560
Imprint: Saunders
List Price: $70.95
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Acclaimed for its strong theoretical framework and consistent organization, Arnold and Boggs' Interpersonal Relationships: Professional Communication Skills for Nurses, 6th Edition, remains the definitive resource in developing effective communication with clients, families, and colleagues in order to achieve treatment goals in health care. This two-time AJN Book of the Year award-winner is thoroughly updated and includes current references describing how to modify communications strategies for various populations and situations including children, the elderly, end of life, health teaching, stress, crisis, and colleagues. Two new chapters address issues in contemporary health care related to promoting health safety and supporting continuity of care. Not only does this book present proven communications strategies and principles in nursing, psychology, and related theoretical frameworks, but also it challenges you to apply these strategies and principles to numerous exercises and practical nursing case studies. Written in terms of the nurse-client relationship, the cutting-edge communications strategies presented are key for nursing students and professional nurses.

      • Covers all mandated topics for nursing professionals, from beginning students to staff development in a variety of settings, including professional collaboration, health team communication, patient-centered care, safety, and hand-off communication.

      • Discusses nursing, behavioral, developmental, family, and communication theories, providing an essential foundation and a theoretical perspective of effective communication.

      • Offers basic concepts first, followed by applications with emphasis on assessment, providing a sound framework as you prepare for nurse-client interactions.

      • Experiential exercises offer the opportunity to practice, observe and critically evaluate your professional communication skills in a safe learning environment.

      • Critical Thinking Exercises promote critical thinking processes essential for effective communication in nursing practice.

      • Includes case examples throughout, creating empathy for clients' perspectives and needs.

      • Offers Ethical Dilemma and Developing an Evidence-Based Practice boxes in each chapter.

      • Describes how best to use the electronic health record for clear communication with current information on classification systems, standards of documentation, and telehealth technologies used in nursing.

      • Acknowledges humor, gender, and touch as important means of communication in interpersonal relationships.

      • Increases awareness of the issues involved in communicating with individuals of various stages of life, clients with special needs, and colleagues in all areas of health care.

      • Provides learning objectives, chapter overviews, and a detailed glossary -- all designed to focus your learning and help you organize key content.

        • A timely NEW Communicating for a Safe Environment chapter provides practice guidelines in line with The Joint Commission National Patient Safety Goals on improved communication among caregivers.

        • NEW Communicating for Continuity of Care chapter defines COC and describes current challenges, and addresses its relational, informational, and management dimensions.

        • Enhanced discussion on spirituality and end-of-life needs focuses on trust, empathy, and the nurse-client relationship -- all central components of holistic nursing identified by The Joint Commission as priorities for patient care.


        1. Theoretical Perspectives and Contemporary Issues

        2. Professional Guides to Action in Interpersonal Relationships

        3. Clinical Judgment: Applying Critical Thinking and Ethical Decision Making


        4. Self-Concept in the Nurse-Client Relationship

        5. Structuring the Relationship

        6. Bridges and Barriers in the Therapeutic Relationship

        7. Professional Nursing Roles in Therapeutic Relationships

        8. Communicating with Clients Experiencing Loss and Grief


        9. Communication Styles

        10. Developing Therapeutic Communication Skills

        11. Intercultural Communication

        12. Communicating in Groups

        13. Communicating with Families

        14. Resolving Conflict Between Nurse and Client

        15. Health Promotion and Client Learning Needs

        16. Health Teaching in the Nurse-Client Relationship


        17. Communicating with Clients Experiencing Communication Deficits

        18. Communicating with Children

        19. Communicating with Older Adults

        20. Communicating with Clients in Stressful Situations

        21. Communicating with Clients in Crisis


        22. Communicating for a Safe Environment  NEW!

        23. Communicating with Other Health Professionals

        24. Communicating for Continuity of Care  NEW!

        25. Documentation in the Age of the Electronic Health Record

        26. Communication at the Point of Care: Application of e-Health Technologies



      • Elizabeth C. Arnold, PhD, RN, PMHCNS-BC, Associate Professor of Nursing, Retired, University of Maryland, Baltimore, MD; Family Nurse Psychotherapist, Montgomery Village, MD and Kathleen Underman Boggs, PhD, FNP-CS, Family Nurse Practitioner; Associate Professor Emeritus, College of Health and Human Services, University of North Carolina at Charlotte, Charlotte, NC
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