ISBN: 9781437728651
Page Count: 488
Imprint: Saunders
List Price: $59.95

Front Office Management for the Veterinary Team - Elsevier eBook on VitalSource,

by Heather Prendergast, BS, AS, RVT, CVPM
Elsevier eBook on VitalSource
ISBN: 9781437728651
Page Count: 488
Imprint: Saunders
List Price: $59.95
Or $0.00 with a valid access code

The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, CVPM, this manual simplifies essential tasks with step-by-step instructions!

      • Exercises on the Evolve website offer additional practice with front office tasks.
      • Interactive working forms give you experience completing sample checks, deposit slips, patient history forms, and incident reports.
      • The latest information on electronic banking and tax forms ensures that you adhere to the most current financial guidelines.
      • What Would You Do/Not Do boxes provide scenarios to expose you to real-life situations that occur in veterinary practice and guide you through to an appropriate resolution.
      • Review questions test your understanding of concepts presented in each chapter.
      • Practice Point boxes highlight practical information to remember while on the job.
      • Veterinary Practice and the Law boxes provide essential information about laws that you must know in order to run an ethical practice and to protect the practice.
      • Key terms and learning objectives guide you through study of the most important content.
    • Part I: Veterinary Practice as a Business

      1. Veterinary HealthCare Team Members

      2. The Receptionist Team

      3. Team Management

      4. Veterinary Ethics and Legal Issues

      5. Human Resources

      6. Stress and Burnout

      7. Practice Design

      8. Technology in the Office

      9. Outside Diagnostic Laboratory Services

      11. Marketing

      Part II: Communication Management

      11. Client Communications

      12. Interacting with a Grieving Client

      Part III: Veterinary Practice Systems

      13. Appointment Management Systems

      14. Medical Records Management

      15. Inventory Management

      16. Controlled Substances

      17. Logs

      18. Accounts Receivable

      19. Pet Health Insurance

      20. Preparing and Maintaining a Budget

      21. Occupational Hazards and Safety Issues

      22. Security

      Part IV: Clinical Assisting in the Veterinary Practice

      23. Clinical Assisting

      24. Calculations and Conversions

      25. Professional Development

    • Heather Prendergast, BS, AS, RVT, CVPM, Certified Practice Manager, Jornada Veterinary Clinic, Las Cruces, New Mexico
    Or $0.00 with a valid access code