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Communication in Nursing - Elsevier eBook on VitalSource (Retail Access Card), 7th Edition

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Elsevier eBook on VitalSource - Access Card®

Communication in Nursing - Elsevier eBook on VitalSource (Retail Access Card), 7th Edition

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Go beyond theory and start to master the essential communication skills and techniques you’ll need throughout all areas of nursing practice. Communication in Nursing, 7th Edition uses a personal and empathetic approach, along with unique artistic features, to help you develop a deeper understanding of the importance of communication. Comprehensive, step-by-step guidelines teach you how to establish patient relationships, and new QSEN-specific exercises help you learn to connect more effectively with patients, co-workers, and managers for better clinical outcomes. Real-life clinical scenarios, chapter exercises, and a new writing tutorial also offer endless opportunities to hone your skills.

  • Wit & Wisdom boxes provide a humorous, personal approach to communication theory and application.
  • Discussion of the Myers-Briggs Type Indicator helps you recognize different styles of communication and enhance your own.
  • Moments of Connection boxes highlight the outcomes and benefits of successful communication.
  • Poetry excerpts in every chapter provide inspiration and insight.
  • Focus on therapeutic spirituality presents a holistic approach that helps enrich your patient relationships.
  • Guidelines on communicating with populations with special needs prepare you to engage the widest variety of patients.
  • Revised chapter exercises reinforce concepts and help you practice your communication skills.
  • New Communicating at the End of Life chapter provides strategies for effective communication and creative expression with patients near the end of life.
  • Revised Understanding Each Other: Communication and Culture chapter helps you better understand diverse patient backgrounds and foster more productive relationships.
PART 1: Getting Started: Basic Communication Competence

1. Responsible, Assertive Care Communication in Nursing

2. The Client-Nurse Relationship: A Helping Relationship

3. Solving Problems Together

4. Understanding Each Other: Communication and Culture

5. Working Together in Groups

6. Electronic Communication

PART 2: Building Relationships

7. Warmth

8. Respect

9. Genuineness

10. Empathy

11. Self Disclosure

12. Specificity

13. Asking Questions

14. Expressing Opinions

15. Humor

16. Spirituality

PART 3: Building Confidence

17. Requesting Support

18. Overcoming Evaluation Anxiety

19. Feedback

20. Relaxation

21. Imagery

22. Positive Self-Talk

PART 4: Meeting Challenges

23. Confrontation

24. Refusing Unreasonable Requests

25. Communicating Assertively and Responsibly with Distressed Clients and Colleagues

26. Communicating Assertively and Responsibly with Aggressive Clients and Colleagues

27. Communicating Assertively and Responsibly with Unpopular Clients

28. Managing Team Conflict Assertively and Responsibly

29. Communicating at the End of Life

30. Continuing the Commitment
Julia Balzer Riley, RN, MN, AHN-BC, REACE, President, Constant Source Seminars, Ellenton, FL
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