ISBN: 9781455743322
Page Count: 368
Imprint: Mosby
List Price: $67.95

Communication in Nursing - Elsevier eBook on VitalSource (Retail Access Card), 7th Edition

by Julia Balzer Riley, RN, MN, AHN-BC, REACE
Elsevier eBook on VitalSource - Access Card
ISBN: 9781455743322
Page Count: 368
Imprint: Mosby
List Price: $67.95
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Go beyond theory and start to master the essential communication skills and techniques you’ll need throughout all areas of nursing practice. Communication in Nursing, 7th Edition uses a personal and empathetic approach, along with unique artistic features, to help you develop a deeper understanding of the importance of communication. Comprehensive, step-by-step guidelines teach you how to establish patient relationships, and new QSEN-specific exercises help you learn to connect more effectively with patients, co-workers, and managers for better clinical outcomes. Real-life clinical scenarios, chapter exercises, and a new writing tutorial also offer endless opportunities to hone your skills.

    • Wit & Wisdom boxes provide a humorous, personal approach to communication theory and application.
    • Discussion of the Myers-Briggs Type Indicator helps you recognize different styles of communication and enhance your own.
    • Moments of Connection boxes highlight the outcomes and benefits of successful communication.
    • Poetry excerpts in every chapter provide inspiration and insight.
    • Focus on therapeutic spirituality presents a holistic approach that helps enrich your patient relationships.
    • Guidelines on communicating with populations with special needs prepare you to engage the widest variety of patients.
    • Revised chapter exercises reinforce concepts and help you practice your communication skills.
    • New Communicating at the End of Life chapter provides strategies for effective communication and creative expression with patients near the end of life.
    • Revised Understanding Each Other: Communication and Culture chapter helps you better understand diverse patient backgrounds and foster more productive relationships.
  • PART 1: Getting Started: Basic Communication Competence

    1. Responsible, Assertive Care Communication in Nursing

    2. The Client-Nurse Relationship: A Helping Relationship

    3. Solving Problems Together

    4. Understanding Each Other: Communication and Culture

    5. Working Together in Groups

    6. Electronic Communication

    PART 2: Building Relationships

    7. Warmth

    8. Respect

    9. Genuineness

    10. Empathy

    11. Self Disclosure

    12. Specificity

    13. Asking Questions

    14. Expressing Opinions

    15. Humor

    16. Spirituality

    PART 3: Building Confidence

    17. Requesting Support

    18. Overcoming Evaluation Anxiety

    19. Feedback

    20. Relaxation

    21. Imagery

    22. Positive Self-Talk

    PART 4: Meeting Challenges

    23. Confrontation

    24. Refusing Unreasonable Requests

    25. Communicating Assertively and Responsibly with Distressed Clients and Colleagues

    26. Communicating Assertively and Responsibly with Aggressive Clients and Colleagues

    27. Communicating Assertively and Responsibly with Unpopular Clients

    28. Managing Team Conflict Assertively and Responsibly

    29. Communicating at the End of Life

    30. Continuing the Commitment
  • Julia Balzer Riley, RN, MN, AHN-BC, REACE, President, Constant Source Seminars, Ellenton, FL
$67.95
$54.36
Or $0.00 with a valid access code
Free Shipping!
Please note
This item has low stock levels and may be back-ordered. We'll let you know if it is back-ordered, and you will not be charged until the item ships.