Kinn's the Administrative Medical Assistant - Elsevier eBook on VitalSource, 8th Edition
Elsevier eBook on VitalSource®

Kinn's the Administrative Medical Assistant - Elsevier eBook on VitalSource, 8th Edition


Prepare for a successful career in medical assisting! Kinn’s The Administrative Medical Assistant, 8th Edition helps you learn the real-world administrative skills essential to working in the health care office. In-depth coverage ranges from professional behavior and interpersonal skills to billing and coding, electronic health records and management of practice finances. Written by administrative medical assisting expert Alexandra Adams, this classic resource also includes an Evolve companion website with exercises and activities, videos, review questions for the CMA and RMA certification exams, and an interactive portfolio builder.

  • Apply what you learn to realistic administrative situations through an Applied Learning Approach that integrates case studies at the beginning and end of each chapter.
  • Study more effectively with detailed Learning Objectives, Vocabulary terms and definitions, and Connections icons that link important concepts in the text to corresponding exercises and activities throughout the companion Evolve Resources website and Study Guide & Procedure Checklist Manual.
  • Confidently meet national medical assisting standards with clearly identified objectives and competencies incorporated throughout the text.
  • Master key skills through step-by-step instructions and full-color illustrations that clarify procedures.
  • Sharpen your analytical skills and test your understanding of important concepts with critical thinking exercises.
  • Understand the importance of patient privacy with the information highlighted in helpful HIPAA boxes.
  • Demonstrate your proficiency to potential employers with an interactive portfolio builder on the companion Evolve Resources website.
  • Familiarize yourself with the latest administrative office trends and issues including the Electronic Health Record.
  • Confidently prepare for the CMA and RMA certification exams with a new online appendix that mirrors the exam outlines and provides fast, efficient access to related content.
  • Find information quickly and easily with newly reorganized chapter content and charting examples.
  • Reinforce your understanding through medical terminology audio pronunciations, Medisoft practice management software exercises, chapter quizzes, review activities, and more on the completely revised companion Evolve Resources website.


    • Becoming a Successful Student

    • The Healthcare Industry

    Unit One: Introduction to Medical Assisting

    • The Medical Assisting Profession

    • Professional Behavior in the Workplace

    • Interpersonal Skills and Human Behavior

    • Medicine and Ethics

    • Medicine and Law

    Unit Two: Administrative Medical Assisting

    • Computer Concepts

    • Telephone Techniques

    • Scheduling Appointments

    • Patient Reception and Processing

    • Office Environment and Daily Operations

    • Written Communications and Mail Processing

    Unit Three: Health Information in the Medical Office

    • The Paper Medical Record

    • The Electronic Medical Record

    • Health Information Management

    • Privacy in the Physician’s Office

    Unit Four: Billing and Coding Procedures

    • Basics of Diagnostic Coding

    • Basics of Procedure Coding

    • Basics of Health Insurance

    • The Health Insurance Claim Form

    • Professional Fees, Billing, and Collecting

    Unit Five: Financial and Practice Management

    • Banking Services and Procedures

    • Management of Practice Finances

    • Medical Practice Management and Human Resources

    • Medical Practice Marketing and Customer Service

    Unit Six: Assisting with Medical Specialties

    • Emergency Preparedness and Assisting with Medical Emergencies

    Unit Seven: Career Development

    • Career Development and Life Skills
    Alexandra Patricia Adams, BBA, RMA, CMA (AAMA), MA, Adjunct Instructor, Everest College, Arlington Midcities Campus, Arlington, TX; Professional Writer, Grand Prairie, TX; Formerly, Director of Admissions, Parker College of Chiropractic, Dallas, TX; Formerly, Program Director, Medical Assisting/HIM Programs, Ultrasound Diagnostic School, Irving, TX


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