promo archive folder-add folder-move folder more star youtube facebook instagram google-plus link linkedin twitter account US Flag career-center grad shopping-bag shopping-cart calendar-empty feedback-shrug feedback-excited feedback-happy feedback-meh feedback-sad finger-point-up thumbs-down thumbs-up computer activity alert-circle alert-page-not-found alert-qsen alert-tornado alert-triangle alert-unsupported-browser alerts arrow-right assessment blueprint calendar folder-plus checkmark chevron-down chevron-left chevron-right chevron-up clock close collapse discussion download drag-handle ebook-reading edit ellipsis enlarge exam expand eye-not-visible eye-visible gear globe help-hollow help-solid home information-hollow information-solid click here for more information lab-skills lesson lightbulb lock menu minus new-window note pause-hollow pause-solid performance play-hollow play-solid plus ppt redo reduce search computer-with-hand hand-with-check speaker spinner badge study syllabus timer trash undo unlock upload
ISBN: 9781927406236
Page Count: 368
Imprint: Saunders Canada
List Price: $76.95

Plunkett's Procedures for the Medical Administrative Assistant - Elsevier eBook on VitalSource, 4th Edition

by Marie Rutherford, Bachelor of Arts-General Studies<br>Nursing Diploma (SGH/Centennial College)

Elsevier eBook on VitalSource

ISBN: 9781927406236
Page Count: 368
Imprint: Saunders Canada
List Price: $76.95
Was $76.95
Now $73.10
Or $0.00 with a valid access code
Plunkett's Procedures for the Medical Administrative Assistant, 4th edition, provides instruction for all the essential office procedures required by today's medical administrative assistants in Canada, whether they work in a medical office, a complementary care office, or in a hospital setting.

Written in a clear, engaging style, this new edition contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical administrative assistant, such as good communication, stress management, medical transcription, filing, and appointment booking.
    • Key Terms with definitions highlight important terminology in the field.
    • Learning Objectives and boxed inserts address important issues for students to consider.
    • End-of-chapter assignments simulate real-life tasks in the medical office setting.
    • Discussion questions address important issues in the office setting and how best to deal with them.
    • Enhanced coverage of health benefits, with updated information on provincial and territorial health plans across Canada.
    • An accompanying CD-ROM, which includes Working Papers and templates for in-text assignments, as well as new interactive exercises for extra practice on tasks and scenarios encountered in the medical office environment.
    • Additional coverage of important topics such as patient safety and confidentiality, prioritizing tasks, limits to the role of office administrator, appropriate communication, medical ethics and legal issues, and the need to be able to handle both manual and computerized methods.
    • A full chapter devoted to career planning and the job search.
    • Four appendices, addressing common abbreviations used in the health care field, common laboratory tests and turnaround times, commonly prescribed drugs, and a list of important reference resources.
    1. Your Future as a Medical Administrative Assistant
    2. Reception, Booking Appointments and Clinical Responsibilities
    3. Patient Records Management
    4. The Telephone
    5. Office Correspondence: Mail, Memos, Letters, and Envelopes
    6. Health Insurance Plans
    7. Financial Records
    8. Managing Office Supplies
    9. Procedures Manual
    10. Meeting Organization
    11. Hospital Records, Requisitions, and Reports
    12. Hippocrates and Health Associations
    13. Doctors and the Law
    14. Your Job Search
    • Appendix A: Common Abbreviations Used in the Health Care Field
    • Appendix B: Laboratory Medicine
    • Appendix C: Pharmacology
    • Appendix D: Reference Resources
  • Marie Rutherford, Bachelor of Arts-General Studies
    Nursing Diploma (SGH/Centennial College), Georgian College
Was $76.95
Now $73.10
Or $0.00 with a valid access code