achievements achievements activity activity activity-online activity-online add-circle add-circle add-users add-users alarm-clock alarm-clock alert-circle alert-circle alert-drug alert-drug alert-page-not-found alert-page-not-found alert-qsen alert-qsen alert-safety alert-safety alert-tornado alert-tornado alert-triangle alert-triangle alert-unexpected-error alert-unexpected-error alert-unsupported-browser alert-unsupported-browser alerts alerts arrow-right arrow-right arrow-stat-up arrow-stat-up assessment-activity assessment-activity assignments assignments blueprint blueprint bookmarkoff bookmarkoff bookmarkon bookmarkon calculator calculator calendar calendar calendar-empty calendar-empty calendar-not-available calendar-not-available card-collapse card-collapse card-expand card-expand case-study case-study checkmark checkmark chevron-down chevron-down chevron-left chevron-left chevron-right chevron-right chevron-up chevron-up circle circle clipboard-check clipboard-check clock clock close close coffee coffee-not-available collapse collapse cycle-question cycle-question cycle-square cycle-square discussion discussion document-check document-check document-csv document-csv document-new document-new document-not-available document-not-available download download drag-handle drag-handle ebook-reading ebook-reading edit edit ellipsis ellipsis email email enlarge enlarge espresso espresso exam exam expand expand export export eye-not-visible eye-not-visible eye-visible eye-visible feedback-excited feedback-excited feedback-happy feedback-happy feedback-meh feedback-meh feedback-sad feedback-sad filter filter finger-point-up finger-point-up flag flag flip-tile flip-tile folder folder folder-solid folder-solid gear gear globe globe hand hand help-hollow help-hollow help-solid help-solid home home information-hollow information-hollow information-solid information-solid lab-skills lab-skills lesson lesson lightbulb lightbulb link link list list lock lock menu menu minus minus nav collapse nav-collapse nav expand nav-expand new-window new-window note note open-folder open-folder page page pause-hollow pause-hollow pause-solid pause-solid performance performance performance-not-available performance-not-available person person pin pin play-hollow play-hollow play-solid play-solid plus plus ppt ppt rationale rationale redo redo reduce reduce rotate rotate ruler ruler ruler-rotate ruler-rotate schedule schedule search search simulation-nursing simulation-nursing skills-checklist skills-checklist sorting-down sorting-down sorting-up2 sorting-up2 speaker speaker spinner spinner standard standard study study suitcase suitcase syllabus syllabus thumbs-down thumbs-down thumbs-up thumbs-up timer timer trash trash undo undo unlock unlock upload upload user user users users
lms folder add youtube facebook instagram google-plus link linkedin twitter
cover image - Front Office Management for the Veterinary Team Elsevier eBook on VitalSource (Retail Access Card),3rd Edition
ISBN: 9780323570435
Page Count: 416
Imprint: Saunders
List Price: $63.99

Front Office Management for the Veterinary Team Elsevier eBook on VitalSource (Retail Access Card), 3rd Edition

by Heather Prendergast, BS, AS, RVT, CVPM

Elsevier eBook on VitalSource - Access Card

cover image - Front Office Management for the Veterinary Team Elsevier eBook on VitalSource (Retail Access Card),3rd Edition
ISBN: 9780323570435
Page Count: 416
Imprint: Saunders
List Price: $63.99
Was $63.99
Now $54.39
Free Shipping!
Please note
This item has low stock levels and may be back-ordered. We'll let you know if it is back-ordered, and you will not be charged until the item ships.

Learn to navigate the day-to-day skills you need to be a valuable member of the veterinary office team! Front Office Management for the Veterinary Team, 3rd Edition covers veterinary office duties ranging from: scheduling appointments to billing and accounting, managing inventory and medical records, marketing, using outside diagnostic laboratory services, and communicating effectively and compassionately with clients. This edition includes two all-new chapters on strategic planning and leadership, updated coverage of office procedures, veterinary ethics, and technology. In addition, this complete guide to veterinary practice management features step-by-step instructions, making it easier for you to master vital front office tasks!

    • UPDATED! Chapters include the most current information on team leadership, veterinary ethics and legal issues, human resources, and finance management.
    • UPDATED! Coverage of technology and procedures includes new computer screen shots and new photos.
    • Comprehensive coverage of front office skills includes telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients.
    • Review questions and suggested activities reinforce important concepts presented in each chapter.
    • Coverage of clinical assisting ranges from examinations and history taking for patients to kennels and boarding procedures, as well as radiology and laboratory procedures.
    • Veterinary Ethics and Legal Issues chapter helps you protect the practice, and run an office based on ethical principles.
    • An Evolve companion website lets you practice front office tasks with exercises in bookkeeping/accounts receivable, appointment management, and charting.
    • Downloadable working forms offer practice in completing sample checks, laboratory forms, and incident reports.
    • Information on electronic banking and tax forms ensures that you adhere to the latest financial guidelines.
    • Information on security in office communication covers the most current methods of safe, electronic communication.
    • Practice Point boxes highlight practical information to remember while on the job.
    • Veterinary Hospital Managers Association (VHMA) Critical Competencies are highlighted in each chapter.
    • NEW! Strategic Planning chapter discusses how to strategically plan for the successful future of the veterinary hospital, and will include details on growing the practice, planning the workforce, meeting consumer needs, and increasing the value of the practice.
    • NEW! The Leadership Team chapter discusses how leadership affects the paraprofessional staff, provides suggestions for effective leadership strategies, and methods to set expectations for employees, including attracting and retaining employees, leveraging, empowering and driving employee engagement.
    • NEW! Standard Operating Procedures provides a checklist of important tasks associated with that chapter that must be addressed/completed in the veterinary practice setting.
  • Section I: Veterinary Practice Team and Development 1. Veterinary Health Care Team Members 2. The Leadership Team 3. The Receptionist Team 4. The Veterinary Technician Team 5. Human Resources 6. Veterinary Ethics and Legal Issues 7. Compassion Fatigue, Burnout and Suicide Awareness 8. Professional Development 9. Strategic Planning

    Section II: Veterinary Operations 10. Marketing Management 11. Financial Management 12. Client Leadership 13. Appointment Management 14. Medical Records Management 15. Inventory Management 16. Controlled Substance Management 17. Safety in the Veterinary Practice 18. Calculations and Conversions

    Abbreviations Glossary

  • Heather Prendergast, BS, AS, RVT, CVPM, Certified Practice Manager, Jornada Veterinary Clinic, Las Cruces, New Mexico
Was $63.99
Now $54.39
Free Shipping!
Please note
This item has low stock levels and may be back-ordered. We'll let you know if it is back-ordered, and you will not be charged until the item ships.