Study Guide for Kinn's The Administrative Medical Assistant, 14th Edition

• Comprehensive coverage of all administrative procedures gives you an overview of everything you need to know to work in a medical office job.
• Hundreds of practice questions test your knowledge and critical thinking skills with vocabulary review, multiple choice, fill-in-the-blank, and true/false questions.
• Skills practice, workplace applications, and online activities promote your critical thinking skills.
• Procedure checklists help you track your performance toward mastery of key skills and job-readiness.
• Work products allow you to provide documentation to instructors or file in professional portfolios to use in job-searching.
• Chapter-by-chapter correlation with the textbook allow you to test your comprehension as you go.
• Perforated pages are easily removed for on-the-go study or turn-in assignments and evaluations.

• NEW! Chapter reviews medical terminology, anatomy and physiology, and pathology to help you build a solid foundation for practice.
• NEW! Expanded content on medical office accounts, collections, banking, and practice management covers the most dynamic topics in the modern medical office.
• NEW! Certification Preparation questions help you focus on passing the certification exam from Day 1.
• NEW! Expanded and updated sample certification exams help you practice and prepare for certification.
• NEW! Streamlined presentation of the material combines chapters in an easier-to-read format.

PART 1 – Introduction to Medical Assisting 1. The Professional Medical Assistant and the Healthcare Team 2. Therapeutic Communication 3. Legal Principles 4. Healthcare Laws 5. Healthcare Ethics 6. Introduction to Anatomy and Medical Terminology 7. Patient Coaching

PART 2 – Fundamentals of Ambulatory Care Administration 8. Technology 9. Written Communication 10. Telephone Techniques 11. Scheduling Appointments and Patient Processing 12. Health Records 13. Daily Operations and Safety 14. Principles of Pharmacology

PART 3 – Coding and Medical Billing 15. Health Insurance Essentials 16. Diagnostic Coding Essentials 17. Procedural Coding Essentials 18. Medical Billing and Reimbursement Essentials

PART 4 – Advanced Ambulatory Care Administration 19. Patient Accounts and Practice Management 20. Advanced Roles in Administration

PART 5 – Assisting with Medical Specialties 21. Medical Emergencies

PART 6 – Job Seeking 22. Skills and Strategies