Study Guide for Kinn's The Administrative Medical Assistant - Elsevier eBook on VitalSource, 14th Edition

• Comprehensive coverage of all administrative procedures gives you an overview of everything you need to know to work in a medical office job.
• Hundreds of practice questions test your knowledge and critical thinking skills with vocabulary review, multiple choice, fill-in-the-blank, and true/false questions.
• Skills practice, workplace applications, and online activities promote your critical thinking skills.
• Procedure checklists help you track your performance toward mastery of key skills and job-readiness.
• Work products allow you to provide documentation to instructors or file in professional portfolios to use in job-searching.
• Chapter-by-chapter correlation with the textbook allow you to test your comprehension as you go.
• Perforated pages are easily removed for on-the-go study or turn-in assignments and evaluations.

• NEW! Chapter reviews medical terminology, anatomy and physiology, and pathology to help you build a solid foundation for practice.
• NEW! Expanded content on medical office accounts, collections, banking, and practice management covers the most dynamic topics in the modern medical office.
• NEW! Certification Preparation questions help you focus on passing the certification exam from Day 1.
• NEW! Expanded and updated sample certification exams help you practice and prepare for certification.
• NEW! Streamlined presentation of the material combines chapters in an easier-to-read format.

PART 1 – Introduction to Medical Assisting
1. The Professional Medical Assistant and the Healthcare Team
2. Therapeutic Communication
3. Legal Principles
4. Healthcare Laws
5. Healthcare Ethics
6. Introduction to Anatomy and Medical Terminology
7. Patient Coaching

PART 2 – Fundamentals of Ambulatory Care Administration
8. Technology
9. Written Communication
10. Telephone Techniques
11. Scheduling Appointments and Patient Processing
12. Health Records
13. Daily Operations and Safety
14. Principles of Pharmacology

PART 3 – Coding and Medical Billing
15. Health Insurance Essentials
16. Diagnostic Coding Essentials
17. Procedural Coding Essentials
18. Medical Billing and Reimbursement Essentials

PART 4 – Advanced Ambulatory Care Administration
19. Patient Accounts and Practice Management
20. Advanced Roles in Administration

PART 5 – Assisting with Medical Specialties
21. Medical Emergencies

PART 6 – Job Seeking
22. Skills and Strategies