The Administrative Dental Assistant Elsevier eBook on VitalSource, 5th Edition

• Ancillary package provides electronic resources that enhance your learning.
• Feature boxes highlight key information and concepts.
• Procedure boxes provide step-by-step instructions on a wide variety of dental office duties.
• Comprehensive coverage and a clear, concise organization provide the information you need to know to manage today’s dental office — in a way that is easy to grasp, regardless of reading level or setting.

• NEW and EXPANDED! New content on technology in the dental office, HIPAA, communication and social media, patient recall and retention, coding, and cross-medical billing.
• NEW! Images throughout, with a focus on updates in technology.
• UPDATED! Revised artwork throughout the text.

PART I: Introduction to the Dental Profession 1. Orientation to the Dental Profession 2. Dental Basics

PART II: Communication Skills: Principles and Practices 3. Communication Skills and Tools 4. Written Correspondence and Electronic Communication 5. Patient Relations 6. Dental Healthcare Team Communications

PART III: Managing Dental Office Systems 7. Computerized Dental Practice 8. Patient Clinical Records 9. Information Management and Security 10. Dental Patient Scheduling 11. Continuing Care Program (Recall or Re-care Systems) 12. Inventory Management 13. Office Equipment

PART IV: Managing Dental Office Finances 14. Financial Arrangement and Collection Procedures 15. Dental Insurance Processing 16. Bookkeeping Procedures: Accounts Payable 17. Bookkeeping Procedures: Accounts Receivable

PART V: Managing Your Career 18. Employment Strategies

Glossary