Student Workbook for The Administrative Dental Assistant Elsevier eBook on VitalSource, 5th Edition

• Correlation with the textbook enables you to follow along at every step to ensure your comprehension before moving forward.
• Dentrix Learning Edition practice management software available on Evolve offers you practice using one of the most widely used programs in dental offices nationwide.
• Original practice management exercises developed by the text author work in conjunction with the Dentrix Learning Edition software to help you experience what it is like to work with dental practice management software.
• Review questions, exercises, and puzzles reinforce learning and offer a myriad of opportunities for self-assessment.

• NEW and EXPANDED! New content reflects additions to the main text and focuses on technology in the dental office, HIPAA, communication and social media, patient recall and retention, coding, and cross-medical billing.
• NEW! Images throughout, with a focus on updates in technology.
• NEW! Computer application exercises assess comprehension.
• UPDATED! Revised artwork throughout the workbook.

PART I: Introduction to the Dental Profession 1. Orientation to the Dental Profession 2. Dental Basics

PART II: Communication Skills: Principles and Practices 3. Communication Skills and Tools 4. Written Correspondence and Electronic Communication 5. Patient Relations 6. Dental Healthcare Team Communications

PART III: Managing Dental Office Systems 7. Computerized Dental Practice 8. Patient Clinical Records 9. Information Management and Security 10. Dental Patient Scheduling 11. Continuing Care Program (Recall or Re-care Systems) 12. Inventory Management 13. Office Equipment

PART IV: Managing Dental Office Finances 14. Financial Arrangement and Collection Procedures 15. Dental Insurance Processing 16. Bookkeeping Procedures: Accounts Payable 17. Bookkeeping Procedures: Accounts Receivable

PART V: Managing Your Career 18. Employment Strategies

Appendix: Patient Paperwork