ISBN:
9780443117084
Copyright:
2025
Publication Date:
02-06-2024
Page Count:
360
Imprint:
Saunders
List Price:
$94.99
Practice Management for the Veterinary Team, 4th Edition
by Heather Prendergast, BS, RVT, CVPM, SPHR
Paperback
ISBN:
9780443117084
Copyright:
2025
Publication Date:
02-06-2024
Page Count:
360
Imprint:
Saunders
List Price:
$94.99
In Stock
Most review copies are eBooks – how fast!
A review copy request is most likely to be fulfilled as an eBook on VitalSource rather than a print product, unless no eBook is available. eBooks become available in as little as a few hours. Print products will take between 7 and 10 days to arrive. To request a print copy, please contact us through the Evolve Support Center for further assistance or contact your Education Solutions Consultant.
Any student who attempts to request a review copy will be reported to the school's faculty and administration.
Help your students learn to navigate the day-to-day skills needed to be a valuable member of the veterinary practice team! Practice Management for the Veterinary Team: Front Office, Operations, and Development, 4th Edition covers veterinary practice management such as scheduling appointments, billing and accounting, managing inventory and medical records, marketing, professional growth and development, and communicating effectively and compassionately with clients. This edition includes revised and updated chapters leadership, the veterinary team, professional growth, and the client experience. In addition, this complete guide to veterinary practice management features step-by-step instructions, making it easier for students to learn essential practice management tasks.
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- New chapters covering telehealth and practice integrative management software are included.
- Comprehensive coverage of practice management skills includes telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients.
- Updated content highlights important technological and professional updates to the field impacting medical record management.
- Current coverage includes a revised Leadership, Professional Development, and Human Resources chapter and expanded content in Strategic Planning and Marketing chapters.
- Coverage of clinical assisting ranges from examinations and history-taking for patients, to kennels and boarding procedures.
- Veterinary Ethics and Legal Issues chapter helps readers learn to protect the practice and run a practice based on ethical principles and veterinary laws.
- Case studies challenge students to apply theory to practice and test knowledge retention as they progress through the text.
- End-of-chapter review questions reinforce key concepts and measure mastery of the content.
- End-of-chapter Practice Managers Survival Checklist allows students to review the most essential information.
- Versatile text can be used by practice managers to study for the CVPM exam.
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- Updated content highlights important technological and professional updates to the field impacting medical record management.
- New chapters covering telehealth and practice integrative management software are included.
- Current coverage includes a revised Leadership, Professional Development and Human Resources chapter and expanded content in Strategic Planning and Marketing chapters.
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SECTION I Veterinary Practice Team and Development
1 The Heart of Veterinary Medicine
2 The Leadership Team
3 The Veterinary Team and Front Office Procedures
4 Human Resources in the Veterinary Practice
5 Veterinary Ethics and Legal Issues
6 Professional Development
7 Telemedicine
8 Practice Integrated Management Software
9 Medical Records Management
SECTION II Veterinary Operations
10 Appointment Management
11 The Client Experience
12 Marketing
13 Inventory Management
14 Controlled Substances
15 Safety in the Veterinary Practice
16 Finance Management
17 Strategic Planning
Abbreviations
Glossary
Index
In Stock
Most review copies are eBooks – how fast!
A review copy request is most likely to be fulfilled as an eBook on VitalSource rather than a print product, unless no eBook is available. eBooks become available in as little as a few hours. Print products will take between 7 and 10 days to arrive. To request a print copy, please contact us through the Evolve Support Center for further assistance or contact your Education Solutions Consultant.
Any student who attempts to request a review copy will be reported to the school's faculty and administration.
as described in our 