Practice Management for the Veterinary Team - Elsevier eBook on VitalSource, 4th Edition

by Heather Prendergast, BS, RVT, CVPM, SPHR

Elsevier eBook on VitalSource

ISBN: 9780443122217

Publication Date: 02-12-2024

Page Count: 432

Imprint: Saunders

List Price: $79.99

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Help your students learn to navigate the day-to-day skills needed to be a valuable member of the veterinary practice team! Practice Management for the Veterinary Team: Front Office, Operations, and Development, 4^th Edition covers veterinary practice management such as scheduling appointments, billing and accounting, managing inventory and medical records, marketing, professional growth and development, and communicating effectively and compassionately with clients. This edition includes revised and updated chapters leadership, the veterinary team, professional growth, and the client experience. In addition, this complete guide to veterinary practice management features step-by-step instructions, making it easier for students to learn essential practice management tasks.

New to This Edition
- Updated content highlights important technological and professional updates to the field impacting medical record management
- New chapters covering telehealth and practice integrative management software are included
- Current coverage includes a revised Leadership, Professional Development and Human Resources chapter and expanded content in Strategic Planning and Marketing chapters
Key Features
- New chapters covering telehealth and practice integrative management software are included
- Comprehensive coverage of practice management skills includes telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients
- Updated content highlights important technological and professional updates to the field impacting medical record management
- Current coverage includes a revised Leadership, Professional Development, and Human Resources chapter and expanded content in Strategic Planning and Marketing chapters
- Coverage of clinical assisting ranges from examinations and history-taking for patients, to kennels and boarding procedures
- Veterinary Ethics and Legal Issues chapter helps readers learn to protect the practice and run a practice based on ethical principles and veterinary laws
- Case studies challenge students to apply theory to practice and test knowledge retention as they progress through the text
- End-of-chapter review questions reinforce key concepts and measure mastery of the content
- End-of-chapter Practice Managers Survival Checklist allows students to review the most essential information
- Versatile text can be used by practice managers to study for the CVPM exam
Related Products
- 4th Edition
  Evolve Resources for Practice Management for the Veterinary Team
  Resources
  
  ISBN: 9780443122439
Contents

SECTION I Veterinary Practice Team and Development
1. The Heart of Veterinary Medicine
2. The Leadership Team
3. The Veterinary Team and Front Office Procedures
4. Human Resources in the Veterinary Practice
5. Veterinary Ethics and Legal Issues
6. Professional Development
7. Telemedicine
8. Practice Integrated Management Software
9. Medical Records Management

SECTION II Veterinary Operations
10. Appointment Management
11. The Client Experience
12. Marketing
13. Inventory Management
14. Controlled Substances
15. Safety in the Veterinary Practice
16. Finance Management
17. Strategic Planning
Authors

Heather Prendergast, BS, RVT, CVPM, SPHR, Founder, Synergie Veterinary Consulting Group
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