ISBN:
9780443270345
Copyright:
2027
Publication Date:
02-17-2026
Page Count:
320
Imprint:
Elsevier
List Price:
$79.99
Plunkett's Procedures for the Canadian Medical Administrative Assistant - Elsevier E-Book on VitalSource, 6th Edition
by Heather D. Ramsay, BA, MEd and Marie Rutherford, Dipl. in Nursing, BA
Elsevier eBook on VitalSource
ISBN:
9780443270345
Copyright:
2027
Publication Date:
02-17-2026
Page Count:
320
Imprint:
Elsevier
List Price:
$79.99
$79.99
Or $0.00 with a valid access code
Written in a clear, engaging style, Plunkett's Procedures for the Canadian Medical Administrative Assistant, 6th Edition, provides instruction for all the essential office procedures required by today's health services administrative assistants in Canada — whether working in a medical office, a complementary care office, or in a hospital setting. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD- 10-CA), and more. This new expanded edition includes in-depth coverage of topics including privacy and confidentiality, hospital procedures, cross-cultural communication, and more. Three new chapters explore health care's evolving landscape, therapeutic communication, and pharmacology, while a revised art program visually reinforces key concepts. Accompanied by a robust offering of invaluable learning resources on Evolve, this is the only text you'll need to prepare for your career in health care administration assistance.
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- Quintessentially Canadian content and viewpoint meets the needs of the medical office assistant and health services administrative assistant in Canada
- Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts
- Current coverage includes the latest information on electronic medical records (EMRs) and health care plans across Canada
- Real-world examples and exercises enable you to delve deeper into key topic areas.
- Variety of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment
- Helpful learning tools throughout the text include learning objectives, key terms, assignment boxes, tips, critical thinking boxes, Did You Know? boxes, end-of-chapter assignments, and discussion questions
- Companion Evolve website offers review questions, videos, forms and templates, an audio glossary, and more to reinforce your mastery of important concepts
- Clear, engaging, and accessible writing style makes content easy to understand
- Four-colour design and art program illustrates current concepts and improves readability
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- UPDATED content reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice
- EXPANDED coverage of top-of-mind topics includes confidentiality and privacy, cross-cultural communication, infection prevention and control, new electronic information technologies, hospital procedures, billing practices, administrative roles and responsibilities in the evolving health care information environment, and more
- NEW chapters on Therapeutic Communication, Health Care in an Evolving Environment, and Pharmacology explore emerging topics in the field
- EXPANDED and UPDATED art program provides current examples of forms and technologies encountered in the workplace, as well as new diagrams illustrating concepts introduced in the chapter to support comprehension
- NEW Evolve resources include SimChart® for the Medical Office exercises and practicum activities
- NEW accompanying workbook is available to reinforce your understanding of textbook content with a variety of learning tools, review questions, case studies, and more. Sold separately
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Preface
About the Authors
Reviewers
Acknowledgements
Part 1: Introduction to the Health Care Environment
1 Your Future as a Medical Administrative Assistant
2 Health Associations and the Law
Part 2: Tools and Procedures for the Medical Administrative Assistant
3 Therapeutic Communication
4 Telephone Management and E-communication Tools
5 Reception, Booking Appointments, and Clinical Responsibilities
6 Office Correspondence: Mail, Memos, Letters, and Envelopes
7 The Procedures Manual
8 Pharmacology
9 Health Records and Information Management
10 The Hospital Environment, Records, and Reports
11 Health Insurance Plans
12 Financial Records
13 Managing Office Supplies
14 Meetings and Minutes
Part 3: Career Development
15 Your Job Search
16 Health Care in an Evolving Environment
Appendix A: Common Abbreviations Used in the Health Care Field
Appendix B: Laboratory Medicine
Appendix C: Pharmacology
Appendix D: Reference Sources
$79.99
Or $0.00 with a valid access code
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