Evolve Resource for Plunkett's Procedures for the Canadian Medical Administrative Assistant, 6th Edition

• UPDATED! Thoroughly updated to reflect contemporary standards, technological tools, and terminology used in day-to-day modern health care practice. • EXPANDED coverage on top-of-mind topics including confidentiality and privacy, cross-cultural communication, infection prevention and control, new electronic information technologies, hospital procedures, billing practices, administrative roles and responsibilities in the evolving health care information environment, and more! • NEW! Chapter on Therapeutic Communication • NEW! Chapter on Health Care in an Evolving Environment • NEW! Chapter on Pharmacology • EXPANDED and UPDATED art program provides greater current examples of forms and technologies encountered in the workplace, as well as new diagrams illustrating concepts introduced in the chapter to support student comprehension. • NEW! Additional Evolve resources: SimChart® for the Medical Office exercises and Practicum Activities

Heather D. Ramsay, BA, MEd, Learning Manager - Medical Support Services, Holland College, Charlottetown, Prince Edward Island and Marie Rutherford, Dipl. in Nursing, BA, Faculty, Health Services Placement, Georgian College, Barrie, Ontario