Communication in Paramedic Practice, 1st Edition

• Four sections cover the significance of interpersonal communication, developing self-awareness, managing realities of communication as a paramedic and scenarios for practice
• Promotes self-reflection on your personal communication style and habits
• Introduces the strategies and skills you need for real life
• Encourages the development of confidence through activities, scenarios and case studies
• Wide range of examples to reflect paramedic practice
• Relevant resources for ongoing development and improvement of communication skills

Student resources on Evolve:

• Answers to end-of-chapter review questions
• Student quiz

Student and instructor resources on Evolve:

• Semester planner
• Student quiz – multiple choice questions
• Tutorial activities
• Student quiz – true / false
• PowerPoint slides

SECTION 1: THE SIGNIFICANCE OF EFFECTIVE INTERPERSONAL COMMUNICATION FOR THE PARAMEDIC
1. Effective communciation for paramedics: A model to guide communication (p.2)
2. The overarching goal of communication for paramedic healthcare professionals: Person-centred effective care (p.10)
3. The goal of accomodating all aspects of the 'Person/s' for paramedic communication (p.17)
4. The specific goals of communication for paramedics: 1. Introductions and providing information (p.26)
5. The specific goals of communication for paramedics: 2. Questioning, comforting and confronting (p.33)
6. The specific goals of communication for paramedic practitioners: 3. Effective conclusions of interactions and services: negotiating closure (p.40)

SECTION 2: ACHIEVING EFFECTIVE COMMUNICATION BY DEVELOPING AWARENESS WITHIN THE PARAMEDIC
7. Awareness of and the need for reflective practice in paramedics (p.48)
8. Awareness of self to enhance communication for paramedics (p.58)
9. Awareness of how personal assumptions affect communication (p.67)
10 . Awareness of the effects of non-verbal communication for paramedics )p.74)
11. Awareness of listening to facilitate Person/s-centred communication (p.83)
12. Awareness of management of environments affecting communication (p.90)

SECTION 3; MANAGING THE REALITIES OF COMMUNICATION AS A PARAMEDIC
13. Holistic communication contributing to holistic paramedic care (p.100)
14. Managing conflict and distress for the paramedic when communicating (p.109)
15. Culturally responsive communication in paramedic care (p.117)
16. Communicating with indigenous people as a paramedic (p.128)
17. Misunderstanding and communication for the paramedic (p.141)
18. Ethical communication in paramedic care (p.149)
19. Paramedic communicating to ensure interdisciplinary care (p.158)
20. Telecommunication or telehealth: The seen, but non-in-the-room paramedic (p.167)
21. Documentation : 'One-way' paramedic communication (p.176)
22. Social media or 'not present in person' communication and the paramedic (p.186)

SECTION 4: SCENARIOS TO GUIDE COMMUNICATION: OPPORTUNITIES FOR PARAMEDICS TO PRACTISE COMMUNICATING EFFECTIVELY WITH THE 'PERSON'S'

23. Person/s experiencing strong negative emotions (p.199)
24. Person/s experiencing particular roles and aspects of life in their circumstances (p.207)
25. Person/s requesting paramedic assistance perceived as a waste-of-time call (p.214)
26. Person/s experiencing particular conditions (p.220)
27. Person/s in particular contexts (p.228)
Glossay (p.235)
Index (p.238)

Gjyn O'Toole, DipTEFL, DipOccThy, BA, MEdStud, Senior Lecturer Occupational Therapy (retired), The University of Newcastle, Newcastle, New South Wales, Australia