Communication, 5th Edition

• A focus on person-centred care and culturally responsive communication

• Assists students to reflect on their personal communication style and habits, then learn and practise strategies and skills to enhance future communication in practice

• Builds confidence in communication through activities, scenarios and case studies

• Explores communication with Indigenous peoples to improve healthcare outcomes

• Includes digital communication – overviews and tips on navigating professional and personal electronic media

• Scenarios, case studies, individual and group activities, role-plays and end-of-chapter questions support learning

• Straightforward language makes learning accessible for students in all health disciplines

• Student and instructor resources, including a quiz, semester planner and a tutorial guide contribute to engaging students

New to this edition

• New chapter on the requirements of communication within multidisciplinary or interprofessional teams

• Fully updated to reflect the latest research

• Updated references throughout the text to reflect current discussion and requirements of communication in healthcare

Instructor resources on Evolve:

• PowerPoint slides

• Semester planner

• Tutorial activities

• Testbank (MCQs)

• Image collection

Student and Instructor resources on Evolve:

• Answers to end-of-chapter review questions
• Student quiz (MCQ + T/F)

*This text is supported by Stories in Health Communication, 1st Edition, a collection of 12 short videos demonstrating effective and ineffective scenarios of communication.
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Section One The Significance of Effective Interpersonal Communication in the Healthcare Professional

Chapter 1 Effective communication for healthcare professionals: A model to guide communication
Chapter 2 The overarching goal of communication for healthcare professionals: Person-centred Care
Chapter 3 The specific goals of communication for healthcare professionals: 1 Introductions and providing information
Chapter 4 The specific goals of communication for healthcare professionals: 2 Questioning, comforting and confronting
Chapter 5 The specific goals of communication for healthcare professionals: 3 Effective conclusions of interactions and services: Negotiating closure
Section Two Achieving Effective Communication by Developing Awareness within the Healthcare Professional
Chapter 6 Awareness of and the need for reflective practice in healthcare communication
Chapter 7 Awareness of self to enhance healthcare communication
Chapter 8 Awareness of how personal assumptions affect healthcare communication
Chapter 9 Awareness of the whole ‘Person/s’ for healthcare communication
Chapter 10 Awareness of the effects of non-verbal communication for the healthcare professional
Chapter 11 Awareness of listening to facilitate Person/s-centred communication in healthcare
Chapter 12 Awareness of the effects of different environments upon healthcare communication
Section Three Managing the Realities of Communication as a Healthcare Professional
Chapter 13 Holistic Communication contributing to holistic healthcare
Chapter 14 Effective interpersonal communication within multidisciplinary teams
Chapter 15 Managing conflict when communicating as a healthcare professional
Chapter 16 Culturally responsive communication to accommodate cultural diversity in healthcare
Chapter 17 Communicating with Indigenous Peoples as a healthcare professional
Chapter 18 Misunderstandings and communication for the healthcare professional
Chapter 19 Ethical communication in healthcare
Chapter 20 Remote or long-distance healthcare communication: 1 The unseen healthcare professional
Chapter 21 Remote telecommunication or telehealth: 2 The seen, but not-in-the-room healthcare professional
Chapter 22 Documentation: ‘one-way’ professional healthcare communication
Chapter 23 Social media or ‘not present in person’ communication and the healthcare professional
Section Four Scenarios to Guide Communication: Opportunities for the Healthcare Professional to Practise Communicating Effectively with ‘the Person/s’
Chapter 24 Person/s experiencing strong negative emotions
Chapter 25 Person/s in particular stages of the lifespan
Chapter 26 Person/s fulfilling particular life roles
Chapter 27 Person/s experiencing particular conditions
Chapter 28 Person/s in particular contexts