Communication - Elsevier eBook on VitalSource, 4th Edition

Additional resources on Evolve

eBook on VitalSource

• Answers to end-of-chapter review questions
• Student quiz (True/False)

• PowerPoints
• Semester Planner
• Tutorial activities
• Image bank
• Student quiz (MCQ’s)

• Chapter 5 The specific goals of communication for healthcare professionals: Effective conclusions of interactions and services: Negotiating closure
• Chapter 20 Remote telecommunication or telehealth: The seen, but not-in-the-room healthcare professional
• Chapter 23 - Person/s experiencing neurogenic or psychological shock
• Chapter 25 - A Person/s fulfilling the role of a grandparent
• Chapter 26 - Person/s with a spinal injury
• Chapter 27 - A Person/s living in a residential aged care facility
• An eBook included in all print purchases

Section 1: The significance of effective interpersonal communication of the healthcare professional 1. Effective communication for healthcare professionals: A model to guide communication 2. The overarching goal of communication for healthcare professionals: Person-centred care  3. The specific goals of communication of healthcare professionals: 1. Introductions and providing information 4. The specific goals of communication of healthcare professionals: 2. Questioning, comforting and confronting 5. The specific goals of communication of healthcare professionals: 3. Effective conclusions of interactions and services: Negotiation closure

Section 2: Achieving effective communication by developing awareness within the healthcare professional 6. Awareness of and the need for reflective practice in healthcare 7. Awareness of self to enhance healthcare communication 8. Awareness of how personal assumptions affect healthcare communication 9. Awareness of the ‘Person/s’ for healthcare communication 10. Awareness of the effects of non-verbal communication for the healthcare professional 11. Awareness of listening to facilitate Person/s-centred communication in healthcare 12. Awareness of different environments affecting communication in healthcare

Section 3: Managing realities of communication as a healthcare professional 13. Holistic communication resulting in holistic healthcare 14. Conflict and communication for the healthcare professional 15. Culturally effective communication in healthcare 16. Communicating with Indigenous Peoples as a healthcare professional 17. Misunderstandings and communication for the healthcare professional 18. Ethical communication in healthcare 19. Remote or long-distance healthcare communication: a. The unseen healthcare professional 20. Remote or long-distance healthcare communication: b. The seen, but not-in-the-room healthcare professional 21. Documentation: ‘one-way’ professional healthcare communication 22. Social media or ‘not present in person’ communication and the healthcare professional

Section 4: Scenarios to guide communication: opportunities for healthcare professionals to practise communicating effectively with ‘the Person/s’ 23. Person/s experiencing strong negative emotions 24. Person/s in particular stages of the lifespan 25. Person/s fulfilling particular life roles 26. Person/s experiencing particular conditions  27. Person/s in particular contexts