Stories in Health Communication - E-Book VBK, 1st Edition

• Aligned to key concepts from Communication: Core Interpersonal Skills for Health Professionals 5e by Gjyn O’Toole
• Considers relevant aspects of communication including introducing, questioning, concluding, listening, non-verbal communication, holistic communication, navigating misunderstandings and communicating using telecommunication
• Discusses the implications of inappropriate use of social media
• Considers the relevance of self-reflection and how your assumptions may affect your ability to communicate effectively

1. Introduction and initial information provision 
2. Gathering relevant information by questioning leading to comforting, and confronting 
3. Effective closure of interaction and services 
4. Using Reflection to improve communication 
5. Personal Assumptions affecting communication 
6. Non-verbal communication 
7. Listening to achieve understanding 
8. Considering and managing different environments when communicating 
9. Holistic communication: Considering the Whole Person/s 
10. Misunderstandings and Conflict 
13. Telehealth or Telecommunication to deliver healthcare 
14. Social media