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Appendices A. Sample Employee Pension Plan Booklet B. Medicare Carriers and Medicare Fraud Units by Region C. Internet Website Addresses for Health Care Professionals D. Abbreviations and Symbols Used in the Medical Office E. Patient Information Handbook for Central City Gastroenterology Associates F. Central City Medical Associates Office Procedure and Policy Manual G. Answers to Teasers, Testers, and Thinkers H. Sample Encounter Form I. Audit Summary Report Glossary