Plunkett's Procedures for the Medical Administrative Assistant Elsevier eBook on VitalSource, 5th Edition

by Heather D. Ramsay, BA, MEd and Marie Rutherford, Dipl. in Nursing, BA

Elsevier eBook on VitalSource

ISBN: 9781771721974

Publication Date: 01-27-2020

Page Count: 288

Imprint: Saunders Canada

List Price: $78.99

Most review copies are eBooks – how fast!

A review copy request is most likely to be fulfilled as an eBook on VitalSource rather than a print product, unless no eBook is available. eBooks become available in as little as a few hours. Print products will take between 7 and 10 days to arrive. To request a print copy, please contact us through the Evolve Support Center for further assistance or contact your Elsevier Sales Rep.

An Access Code

Important note

You are viewing the faculty version.

Students requesting access will be reported.

Student access

Technical Support

Contact your Elsevier Sales Rep to learn more about adopting this product

Written in a clear, engaging style, Plunkett’s Procedures for the Medical Administrative Assistant, 5th Edition provides instruction for all the essential office procedures required by today's medical office administrative assistants in Canada — whether they work in a medical office, a complementary care office, or in a hospital setting. It contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more.

Newer Edition Available

6th Edition

Plunkett's Procedures for the Canadian Medical Administrative Assistant - Elsevier E-Book on VitalSource

Elsevier eBook on VitalSource

ISBN: 9780443270345

Related Products
- 5th Edition
  Evolve Resources for Plunkett's Procedures for the Medical Administrative Assistant
  Resources
  
  ISBN: 9781771722032
Key Features
- UPDATED! Expanded coverage of healthcare plans across Canada
- NEW! Coverage of Electronic Medical Records (EMR)
- NEW! Four colour design with new art programme better illustrates current concepts and improves readability and visual appeal
- NEW! Evolve site including TEACH lesson plans, a test bank, TEACH PowerPoint slides, image collection for instructors; chapter review questions, review questions, videos, forms and templates, audio glossary, and more!
- UPDATED! Reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice
- NEW! Chapter order and comprehensive Table of Contents
- NEW! New and revised teaching and learning tools – including: learning objectives, key terms, assignment boxes, tips, critical thinking boxes, and Did You Know boxes
- UPDATED! Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts
- Written in an accessible, clear, engaging, and easy to understand style
- Quintessentially Canadian content and viewpoint
- Examples and exercises delve deeper into topic areas
- Key terms, learning objectives, end-of-chapter assignments, and discussion questions throughout
- Extensive offering of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment
- Continuation of the beloved Dr. Plunkett theme
New to This Edition
- NEW! Four Colour design with new art programme better illustrates current concepts and improves readability and visual appeal
- UPDATED! Expanded coverage of healthcare plans across Canada
- NEW! Coverage of Electronic Medical Records (EMR)
- NEW! Evolve site including chapter review questions, review questions, videos, forms and templates, audio glossary, and more!
- UPDATED! Reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice
- NEW! New and revised learning tools – including: learning objectives, key terms, assignment boxes, tips, critical thinking boxes, and Did You Know boxes
- UPDATED! Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts
- NEW! Chapter order and comprehensive Table of Contents
Contents

Part 1: Introduction to the Health Care Environment
1. Your Future as a Medical Administrative Assistant
2. Health Associations and the Law

Part 2: Tools and Procedures for the Medical Administrative Assistant
3. Reception, Booking Appointments and Clinical Responsibilities
4. Patient Records Management
5. The Telephone and eCommunication Tools
6. Office Correspondence: Mail, Memos, Letters, and Envelopes
7. Health Insurance Plans
8. Financial Records
9. Managing Office Supplies
10. The Procedures Manual
11. Meeting Organization
12. Hospital Records, Requisitions, and Reports

Part 3: Career Development
13. Your Job Search

Appendices:
A: Common Abbreviations Used in the Health Care Field
B: Laboratory Medicine
C: Pharmacology
D: Reference Resources
Authors

Heather D. Ramsay, BA, MEd, Learning Manager - Medical Support Services, Holland College, Charlottetown, Prince Edward Island and Marie Rutherford, Dipl. in Nursing, BA, Faculty, Health Services Placement, Georgian College, Barrie, Ontario
Accessibility
- Ways of Reading
  - The appearance of the text and page layout can be modified according to the capabilities of the reading system (font family and font size, spaces between paragraphs, sentences, words, and letters, as well as color of background and text)
  - This e-publication is accessible to the full extent that the file format and types of content allow, on a specific reading device, by default, without necessarily including any additions such as textual descriptions of images or enhanced navigation
  - No information about nonvisual reading is available
- Conformance
  - No information is available
- Navigation
  - Table of contents to all chapters of the text via links
  - Page list to go to pages from the print source version
- Rich Content
  - No information is available
- Hazards
  - No information is available
- Product Content
  - No information is available
- Legal Considerations
  - No information is available
- Additional Accessibility Information
  - Page breaks included from the original print source
  - For readers with color vision deficiency, use of color (e.g., in diagrams, graphics and charts, in prompts, or on buttons inviting a response) is not the sole means of graphical distinction or of conveying information
  - E-publication includes basic navigation (usually less detailed than TOC-based navigation)
  - Where links, controls or buttons are included in the content, the purpose or functionality of each link, control or button is apparent from the associated text alone - or where it is unclear, separate link, control or button descriptions are provided
  - All (or substantially all) textual matter is arranged in a single logical reading order (including text that is visually presented as separate from the main text flow, e.g., in boxouts, captions, tables, footnotes, endnotes, citations, etc.). Non-textual content is also linked from within this logical reading order. (Purely decorative non-text content can be ignored).
  - The language of the text has been specified (e.g., via the HTML or XML lang attribute) to optimise text-to-speech (and other alternative renderings), both at the whole document level and, where appropriate, for individual words, phrases or passages in a different language.