Plunkett's Procedures for the Medical Administrative Assistant - Elsevier eBook on VitalSource (Retail Access Card), 5th Edition

• UPDATED! Expanded coverage of healthcare plans across Canada.
• NEW! Coverage of Electronic Medical Records (EMR).
• NEW! Four colour design with new art programme better illustrates current concepts and improves readability and visual appeal.
• NEW! Evolve site including TEACH lesson plans, a test bank, TEACH PowerPoint slides, image collection for instructors; chapter review questions, review questions, videos, forms and templates, audio glossary, and more!
• UPDATED! Reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice.
• NEW! Chapter order and comprehensive Table of Contents.
• NEW! New and revised teaching and learning tools – including: learning objectives, key terms, assignment boxes, tips, critical thinking boxes, and Did You Know boxes.
• UPDATED! Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts.
• Written in an accessible, clear, engaging, and easy to understand style.
• Quintessentially Canadian content and viewpoint.
• Examples and exercises delve deeper into topic areas.
• Key terms, learning objectives, end-of-chapter assignments, and discussion questions throughout.
• Extensive offering of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment.
• Continuation of the beloved Dr. Plunkett theme.

• NEW! Four Colour design with new art programme better illustrates current concepts and improves readability and visual appeal.
• UPDATED! Expanded coverage of healthcare plans across Canada.
• NEW! Coverage of Electronic Medical Records (EMR).
• NEW! Evolve site including chapter review questions, review questions, videos, forms and templates, audio glossary, and more!
• UPDATED! Reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice.
• NEW! New and revised learning tools – including: learning objectives, key terms, assignment boxes, tips, critical thinking boxes, and Did You Know boxes.
• UPDATED! Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts.
• NEW! Chapter order and comprehensive Table of Contents.

Part 1: Introduction to the Health Care Environment

1. Your Future as a Medical Administrative Assistant
2. Health Associations and the Law

Part 2: Tools and Procedures for the Medical Administrative Assistant

3. Reception, Booking Appointments and Clinical Responsibilities
4. Patient Records Management
5. The Telephone and eCommunication Tools
6. Office Correspondence: Mail, Memos, Letters, and Envelopes
7. Health Insurance Plans
8. Financial Records
9. Managing Office Supplies
10. The Procedures Manual
11. Meeting Organization
12. Hospital Records, Requisitions, and Reports

Part 3: Career Development

13. Your Job Search

Appendices:
 Appendix A: Common Abbreviations Used in the Health Care Field
 Appendix B: Laboratory Medicine
 Appendix C: Pharmacology
 Appendix D: Reference Resources