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cover image - Plunkett's Procedures for the Medical Administrative Assistant - Elsevier eBook on VitalSource (Retail Access Card),5th Edition
ISBN: 9781771721981
Page Count: 288
Imprint: Saunders Canada
List Price: $72.99

Plunkett's Procedures for the Medical Administrative Assistant - Elsevier eBook on VitalSource (Retail Access Card), 5th Edition

by Heather D Ramsay, Bachelor of Arts (Psychology/Sociology), University of Prince Edward Island<br>Master of Education (Distance Education), Athabasca University and Marie Rutherford, Bachelor of Arts-General Studies<br>Nursing Diploma (SGH/Centennial College)

Elsevier eBook on VitalSource - Access Card

cover image - Plunkett's Procedures for the Medical Administrative Assistant - Elsevier eBook on VitalSource (Retail Access Card),5th Edition
ISBN: 9781771721981
Page Count: 288
Imprint: Saunders Canada
List Price: $72.99
Was $72.99
Now $62.04
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Written in a clear, engaging style, Plunkett’s Procedures for the Medical Administrative Assistant, 5th Edition provides instruction for all the essential office procedures required by today's medical office administrative assistants in Canada — whether they work in a medical office, a complementary care office, or in a hospital setting. It contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new edition covers Electronic Medical Records (EMR), and features an eye-catching new four colour design and a new Evolve companion site with invaluable instructor and student resources.

    • Written in an accessible, clear, engaging, and easy to understand style.
    • Key terms, learning objectives, end-of-chapter assignments, and discussion questions throughout.
    • Examples and exercises delve deeper into topic areas.
    • Extensive offering of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment.
    • Quintessentially Canadian content and viewpoint.
    • Continuation of the beloved Dr. Plunkett theme.
    • NEW! Four Colour design with new art programme better illustrates current concepts and improves readability and visual appeal.
    • UPDATED! Expanded coverage of healthcare plans across Canada.
    • NEW! Coverage of Electronic Medical Records (EMR).
    • NEW! Evolve site including chapter review questions, review questions, videos, forms and templates, audio glossary, and more!
    • UPDATED! Reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice.
    • NEW! New and revised learning tools including: learning objectives, key terms, assignment boxes, tips, critical thinking boxes, and Did You Know boxes.
    • UPDATED! Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts.
    • NEW! Chapter order and comprehensive Table of Contents.
  • Part 1: Introduction to the Health Care Environment

    1. Your Future as a Medical Administrative Assistant 2. Health Associations and the Law

    Part 2: Tools and Procedures for the Medical Administrative Assistant

    3. Reception, Booking Appointments and Clinical Responsibilities 4. Patient Records Management 5. The Telephone and eCommunication Tools 6. Office Correspondence: Mail, Memos, Letters, and Envelopes 7. Health Insurance Plans 8. Financial Records 9. Managing Office Supplies 10. The Procedures Manual 11. Meeting Organization 12. Hospital Records, Requisitions, and Reports

    Part 3: Career Development

    13. Your Job Search

    Appendices: ? Appendix A: Common Abbreviations Used in the Health Care Field ? Appendix B: Laboratory Medicine ? Appendix C: Pharmacology ? Appendix D: Reference Resources

  • Heather D Ramsay, Bachelor of Arts (Psychology/Sociology), University of Prince Edward Island
    Master of Education (Distance Education), Athabasca University, Learning Manager, Holland College and Marie Rutherford, Bachelor of Arts-General Studies
    Nursing Diploma (SGH/Centennial College), Georgian College
Was $72.99
Now $62.04
Free Shipping!
Please note
This item has low stock levels and may be back-ordered. We'll let you know if it is back-ordered, and you will not be charged until the item ships.