Front Office Management for the Veterinary Team, 3rd Edition

• NEW! Strategic Planning chapter discusses how to strategically plan for the successful future of the veterinary hospital, and will include details on growing the practice, planning the workforce, meeting consumer needs, and increasing the value of the practice.
• NEW! The Leadership Team chapter discusses how leadership affects the paraprofessional staff, provides suggestions for effective leadership strategies, and methods to set expectations for employees, including attracting and retaining employees, leveraging, empowering and driving employee engagement.
• NEW! Standard Operating Procedures provides a checklist of important tasks associated with that chapter that must be addressed/completed in the veterinary practice setting.
• UPDATED! Coverage of technology and procedures includes new computer screen shots and new photos.
• UPDATED! Chapters include the most current information on team leadership, veterinary ethics and legal issues, human resources, and finance management.
• Coverage of clinical assisting tasks ranges from examinations and history taking for patients to kennels and boarding procedures, as well as radiology and laboratory procedures.
• Veterinary Ethics and Legal Issues chapter explains how students can learn to protect the practice, and run an office based on ethical principles.
• Review questions and suggested activities reinforce important concepts presented in each chapter.
• An Evolve companion website allows students to practice front office tasks with exercises in bookkeeping/accounts receivable, appointment management, and charting.
• Downloadable working forms offer practice in completing sample checks, deposit slips, patient history forms, and incident reports.
• Practice Point boxes highlight practical information to remember while on the job.
• Information on security in office communication covers the most current methods of safe, electronic communication.
• Information on electronic banking and tax forms describes the latest financial guidelines.
• Veterinary Hospital Managers Association (VHMA) Critical Competencies are highlighted in each chapter.

• NEW! Strategic Planning chapter discusses how to strategically plan for the successful future of the veterinary hospital, and will include details on growing the practice, planning the workforce, meeting consumer needs, and increasing the value of the practice.
• NEW! The Leadership Team chapter discusses how leadership affects the paraprofessional staff, provides suggestions for effective leadership strategies, and methods to set expectations for employees, including attracting and retaining employees, leveraging, empowering and driving employee engagement.
• NEW! Standard Operating Procedures provides a checklist of important tasks associated with that chapter that must be addressed/completed in the veterinary practice setting.

Section I: Veterinary Practice Team and Development 1. Veterinary Health Care Team Members 2. The Leadership Team 3. The Receptionist Team 4. The Veterinary Technician Team 5. Human Resources 6. Veterinary Ethics and Legal Issues 7. Compassion Fatigue, Burnout and Suicide Awareness 8. Professional Development 9. Strategic Planning

Section II: Veterinary Operations 10. Marketing Management 11. Financial Management 12. Client Leadership 13. Appointment Management 14. Medical Records Management 15. Inventory Management 16. Controlled Substance Management 17. Safety in the Veterinary Practice 18. Calculations and Conversions

Abbreviations Glossary