Plunkett's Procedures for the Canadian Medical Administrative Assistant, 6th Edition

• UPDATED content reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice
• EXPANDED coverage of top-of-mind topics includes confidentiality and privacy, cross-cultural communication, infection prevention and control, new electronic information technologies, hospital procedures, billing practices, administrative roles and responsibilities in the evolving health care information environment, and more
• NEW chapters on Therapeutic Communication, Health Care in an Evolving Environment, and Pharmacology explore emerging topics in the field
• EXPANDED and UPDATED art program provides current examples of forms and technologies encountered in the workplace, as well as new diagrams illustrating concepts introduced in the chapter to support comprehension
• NEW Evolve resources include SimChart^® for the Medical Office exercises and practicum activities
• NEW accompanying workbook is available to reinforce your understanding of textbook content with a variety of learning tools, review questions, case studies, and more. Sold separately
• Quintessentially Canadian content and viewpoint meets the needs of the medical office assistant and health services administrative assistant in Canada
• Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts
• Current coverage includes the latest information on electronic medical records (EMRs) and health care plans across Canada
• Real-world examples and exercises enable students to delve deeper into key topic areas
• Variety of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment
• Helpful learning tools throughout the text include learning objectives, key terms, assignment boxes, tips, critical
• thinking boxes, Did You Know? boxes, end-of-chapter assignments, and discussion questions
• Clear, engaging, and accessible writing style makes content easy to understand.
• Companion Evolve website offers review questions, videos, forms and templates, an audio glossary, and more to reinforce student mastery of important concepts.
• Four-colour design and art program illustrates current concepts and improves readability

Part 1: Introduction to the Health Care Environment
1. Your Future as a Medical Administrative Assistant
2. Health Associations and the Law

Part 2: Tools and Procedures for the Medical Administrative Assistant
3. Therapeutic Communication
4. Telephone Management and E-communication Tools
5. Reception, Booking Appointments, and Clinical Responsibilities
6. Office Correspondence: Mail, Memos, Letters, and Envelopes
7. The Procedures Manual
8. Pharmacology
9. Health Records and Information Management
10. The Hospital Environment, Records, and Reports
11. Health Insurance Plans
12. Financial Records
13. Managing Office Supplies
14. Meetings and Minutes

Part 3: Career Development
15. Your Job Search
16. Health Care in an Evolving Environment

Appendix A. Common Abbreviations Used in the Health Care Field
Appendix B. Laboratory Medicine
Appendix C. Pharmacology
Appendix D. Reference Sources