Evolve Resource for Plunkett's Procedures for the Canadian Medical Administrative Assistant, 6th Edition

• Written in an accessible, clear, engaging, and easy to understand style. • Quintessentially Canadian content and viewpoint. • Examples and exercises delve deeper into topic areas. • Teaching and learning tools including learning objectives, key terms, assignment boxes, tips, critical thinking boxes, Did You Know boxes, end-of-chapter assignments, and discussion questions throughout. • Extensive offering of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment. • Coverage of healthcare plans across Canada. • Coverage of Electronic Medical Records (EMR). • Four colour design and art program illustrates current concepts and improves readability and visual appeal. • Evolve site including TEACH lesson plans, a test bank, TEACH PowerPoint slides, image collection for instructors; chapter review questions, review questions, videos, forms and templates, audio glossary, and more! • Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts.

• UPDATED! Thoroughly updated to reflect contemporary standards, technological tools, and terminology used in day-to-day modern health care practice. • EXPANDED coverage on top-of-mind topics including confidentiality and privacy, cross-cultural communication, infection prevention and control, new electronic information technologies, hospital procedures, billing practices, administrative roles and responsibilities in the evolving health care information environment, and more! • NEW! Chapter on Therapeutic Communication • NEW! Chapter on Health Care in an Evolving Environment • NEW! Chapter on Pharmacology • EXPANDED and UPDATED art program provides greater current examples of forms and technologies encountered in the workplace, as well as new diagrams illustrating concepts introduced in the chapter to support student comprehension. • NEW! Additional Evolve resources: SimChart® for the Medical Office exercises and Practicum Activities

Order of new chapters and their titles to be determined in conjunction with text authors: Part 1: Introduction to the Health Care Environment 1. Your Future as a Medical Administrative Assistant 2. Health Care in an Evolving Environment (new chapter) 3. Health Associations and the Law 4. Therapeutic Communication (new chapter) 5. Pharmacology (new chapter) Part 2: Tools and Procedures for the Medical Administrative Assistant 6. Reception, Booking Appointments and Clinical Responsibilities 7. Patient Records Management 8. The Telephone and eCommunication Tools 9. Office Correspondence: Mail, Memos, Letters, and Envelopes 10. Health Insurance Plans 11. Financial Records 12. Managing Office Supplies 13. The Procedures Manual 14. Meeting Organization 15. Hospital Records, Requisitions, and Reports Part 3: Career Development 16. Your Job Search Appendices: Appendix A: Common Abbreviations Used in the Health Care Field Appendix B: Laboratory Medicine Appendix C: List of Commonly Prescribed Drugs (formerly pharmacology) Appendix D: Reference Resources

Heather D. Ramsay, BA, MEd, Learning Manager - Medical Support Services, Holland College, Charlottetown, Prince Edward Island and Marie Rutherford, Dipl. in Nursing, BA, Faculty, Health Services Placement, Georgian College, Barrie, Ontario