Elsevier Secure Browser Faculty Guide: Student Testing on Mac or Windows Devices

Secure Browser Installation

To ensure testing devices are sufficiently prepared for your students’ HESI exams, the Elsevier Secure Browser must be installed and the compatibility check must be run successfully on the appropriate testing devices. Faculty who are proctoring their students’ HESI exams will not need to download the secure browser on the devices they will use to proctor exams. The secure browser only needs to be installed on the devices used for test-taking.

If your test-takers will be installing the secure browser on institution-owned Mac or Windows devices, follow the steps below.

1. Have testers download and run the HESI Compatibility Check in advance of their exam to complete the initial secure browser download and ensure system compatibility, by clicking the “Compatibility Check” link in the menu on the left side of the homepage in the HESI NG course. This is the verified access point and must be used by testers to successfully run the compatibility check and mock exam in the secure browser.
Note: If they receive an error using this link, have your testers clear the cache or paste into an incognito browser.

• • • Ensure all testers first review the system requirements for their device (Mac or Windows).
    • If testers do not run the Compatibility Check and mock exam in advance, it could take up to 2 minutes for the secure browser to load, or they may run into unexpected issues that can cause unneeded stress on test day. These issues can be proactively resolved if testers complete this check to download the browser in advance.
    • If testers encounter any technical issues downloading or launching the secure browser, first try the troubleshooting steps included in the Elsevier Secure Browser Faculty Training.

2. Students will see these instructions before they enter the secure browser:

When they click “Check compatibility” the system will check to see if the secure browser is already installed. If so, they will be prompted to open the secure browser with a pop-up window.

If they are not immediately prompted to open the secure browser, they will follow the instructions to download it.

Windows                                                                                                                  Mac              

Windows users will download and open the .app file and go through the setup wizard. They will receive a success message that it is set up, and must click “Okay” to continue.
Note: Downloading may take up to a minute (dependent on network speed).

Once the secure browser is opened, it will close or hide any prohibited applications and lock down the tester’s device.

To help prepare your test-takers with downloading the Elsevier Secure Browser on their devices, share the Elsevier Secure Browser Student Training.

Test Day Preparation

On test day, ensure testers have all apps not needed for testing closed, and they are not screen sharing or trying to use multiple monitors. As a best practice:

1. Have students restart their computers just before testing in order to start with a “clean” device.

2. If they are using their personal devices, ask students to arrive with their devices fully charged. We highly recommend testers connect to a power source while testing if they have a device with an older battery.