Evolve Resources for Communication in Nursing, 10th Edition

Part 1: Basic Competencies for Communication in Nursing
1. Responsible, Assertive, Caring Communication in Nursing 
2. The Client–Nurse Relationship: A Helping Relationship 
3. Starting with YOU: Understanding Yourself to Build a Foundation for Learning about Communication
4. Solving Problems Together 
5. Understanding Each Other: Communication and Culture
6. Demonstrating Warmth 
7. Showing Respect 
8. Being Genuine 
9. Being Empathetic 
10. Honoring Professional Boundaries
11. Being Specific 
12. Asking Questions 
13. Expressing Opinions 
14. Using Humor 
15. Embracing the Spiritual Journey of Health Caring: Meaning Making 
Part 2: Advanced Competencies for Communication in Nursing 
16. Requesting Support 
17. Overcoming Evaluation Anxiety 
18. Working with Feedback 
19. Using Relaxation Techniques to Become More Mindful
20. Incorporating Imagery in Professional Practice and Self Care 
21. Incorporating Positivity into Life and Work
22. Learning to Work Together in Groups 
23. Navigating the Complex World of Digital Communication 
24. Learning Confrontation Skills 
25. Refusing Unreasonable Requests 
26. Caring Communication with Clients and Colleagues whose Behaviors are Challenging
27. Confronting Bullying and Incivility with Honesty and Respect
28. Managing Team Conflict Assertively and Responsibly 
29. Communicating at the End of Life 
30. Continuing the Commitment to the Journey 
Appendix I: Mapping the AACN (American Association of Colleges of Nursing) Essentials to the Chapters in this Text
Appendix II: Holistic Self-care Assessment
Appendix III: NGN Answer Key

Julia Balzer Riley, RN, MN, AHN-BC, REACE, President, Constant Source Seminars, Ellenton, Florida; Faculty, Sage-ing® International