Elsevier Secure Browser Faculty Guide: Student Testing on Personal Devices

Before Test Day

Download the Compatibility Check

1. Have testers download and run the HESI Compatibility Check in advance of their exam, using this link to complete the initial secure browser download and ensure system compatibility. The link provided in this guide is the verified access point and must be used by testers to successfully run the compatibility check and mock exam in the secure browser.
Note: If they receive an error using this link, have your testers clear the cache or paste into an incognito browser.

• • • Ensure all testers first review the system requirements for their device (Mac or Windows).
    • If testers do not run the Compatibility Check and mock exam in advance, it could take up to 2 minutes for the secure browser to load, or they may run into unexpected issues that can cause unneeded stress on test day. These issues can be proactively resolved if testers complete this check to download the browser in advance.
    • If testers encounter any technical issues downloading or launching the secure browser, first try the troubleshooting steps included in the Elsevier Secure Browser Faculty Training.

2. Students will see the following instructions before they enter the secure browser:

Windows                                                                                                                  Mac              

3. The first time a tester downloads the secure browser, they will click the link in Step 1 to download the application. It may take up to a minute (dependent on network speed).
Note: For Mac OS Sonoma users, there is a known bug for the subsequent step (step 4). Once the browser is opened from the desktop, it will immediately close itself. However, once downloaded it will work when launching from the HESI NG site in your Chrome, Edge, or Firefox browser.

4. Once the application has been downloaded to a device, students will return to the instructions page and hit “Begin.” This will open the exam in the secure browser.

5. The secure browser will then close or hide any prohibited applications and lock down the tester’s device.

6. Each subsequent time they use the compatibility check or launch an exam, they can just hit “Begin” – the download only happens once.

To help prepare your test-takers with downloading the Elsevier Secure Browser on their devices, share the Elsevier Secure Browser Student Training.

On Test Day

Ensure Devices are Prepared

On test day, ensure testers have all apps not needed for testing closed, and they are not screen sharing or trying to use multiple monitors. As a best practice:

1. Have students restart their computers just before testing in order to start with a “clean” device.

2. Ask students to arrive with their devices fully charged. We highly recommend testers connect to a power source while testing if they have a device with an older battery.