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Rationale:
To avoid misunderstandings, the nurse would always clarify a telephone or verbal prescription with the primary health care provider (PHCP) if he or she had any questions about the prescription and would repeat any prescriptions back to the PHCP. A telephone order (TO) or prescription involves a PHCP stating a prescribed therapy over the phone to the nurse. TOs are frequently given at night or during an emergency and need to be given only when absolutely necessary. Likewise, a verbal order (VO) or prescription is acceptable when there is no opportunity for the PHCP to write the prescription such as in an emergency situation. Additional guidelines for telephone and verbal prescriptions include the following: clearly determine the client’s name, room number, and diagnosis; indicate TO or VO, including the date and time, name of the client, complete prescription, name of the PHCP giving the prescription, and nurse taking the prescription; and have the PHCP cosign the prescription within the time frame designated by the health care agency (usually 24 hours).
Additional info:
Level of Cognitive Ability: Applying
Client Needs: Safe and Effective Care Environment
Clinical Judgment/Cognitive Skills: Take action
Integrated Process: Nursing Process/Implementation
Content Area: Leadership/Management: Ethical/Legal
Health Codes: N/A
Priority Concepts: Communication; Safety
Practice Question Sourced From: Saunders Q&A Review for the NCLEX-RN® Examination, 8th Edition